manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Presently looking for a bartending position working with the public. I am capable of multitasking at a high volume, high-end bar, with years of experience dealing with customers and keeping them coming back.
Skills
Wine, Beer, and Spirit Knowledge
Critical Thinking
Conflict Resolution
Spanish
Computer Knowledge
Team Management
Experience
Manager, 12/2020 to 06/2022 Marten Transport – Palatine, IL,
Helped to run a catering business and retail store, including preparing and packing foods, shopping, delivery, inventory, ordering, shipping and receiving, billing, and training staff.
Implemented policies and standard operating procedures and managed quality, customer service.
Responded to information requests from superiors, providing specific documentation.
Motivated and evaluated personnel for performance improvement and goal achievement.
Collaborated with staff to maximize customer satisfaction and streamline procedures.
Bartender/Restaurant Bar Manager, 06/1997 to 01/2020 Grand Sierra Resort And Casino – Reno, NV,
Controlled service at at a 20 stool bar including accommodating guests, customer relations, and customer satisfaction.
Monitored patron alcohol consumption to encourage safety.
Trained new staff to improve customer retention and bolster sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Complied with health codes, sanitation requirements and license regulations.
Developed and implemented bartender training programs, policies and procedures.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Poured wine, beer and cocktails for patrons.
Managed the bar during periods when the restaurant was inbetween bar managers.
Controlled Inventory and helped with ordering product for bar.
Created signature beverages to increase revenue and patron loyalty.
Monitored cash intake to reduce discrepancies.
Maintained detailed inventory of bar supplies and stocked work areas.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Bartender, 06/1989 to 03/1999 Department Of Defense – Kodiak, AK,
Prepared cocktails from bar recipes and served wine from a 110 bottle wine by the glass cruvinet system, draft and bottled beer.
Checked identification of guests to verify age requirements for alcohol purchase.
Poured wine, beer and cocktails for patrons.
Balanced daily registers and generated sales reports for management.
Collected and organized daily till totals and tips.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Upsold customers from shelf to premium brands to help boost sales.
Trained new bartenders on drink preparation and upselling techniques.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Completed regular bar inventories and daily requisition sheets.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Waiter, 02/1987 to 12/1988 Arnaud's Restaurant – City, STATE,
Suggested additional items to customers to increase restaurant sales.
Took orders, calculated charges, issued table checks and collected payments from customers.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Presented menus to patrons, answered questions about menu items and made recommendations.
Collected tickets and followed proper cash-handling procedures.
Completed opening and closing checklists to ensure smooth restaurant operations.
Informed customers about specials, upselling additional food and drink items.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Stocked server areas with supplies before, during and after shifts.
Education and Training
Bachelor of Science: Commercial And Advertising Art, Expected in 05/1983 to University of Maryland - College Park - College Park, MD GPA:
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