manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

  • Project Management
  • Work Planning and Prioritization
  • Goal Setting
  • Technical Proficiency
  • Onboarding and Orientation
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluation
  • Administration and Reporting
  • Project Planning
  • Business Development
  • MS Office
  • Customer Service
  • Customer Relationship Management
  • Decision Making
10/2008 to Current Manager Burger King Corporation | Knightdale, NC,
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Entered time and attendance logs in preparation for payroll.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Trained employees on additional job positions to maintain coverage of roles.
01/2018 to 01/2019 Project Manager Bastian Material Handling | Seattle, WA,
  • Led meetings with internal team members, consultants and contractors.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Prepared cost estimates for projects of varying sizes.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Conducted periodic inspections of job sites for quality and progress.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
04/2006 to 04/2008 Manager/Owner Burger King Corporation | Lake Worth, FL,
  • Delegated duties to employees based on skillset.
  • Monitored project progress to enforce adherence to deadlines and quality standards.
  • Obtained specifications and directed work for construction crews.
  • Kept detailed progress records to hit strict deadlines and adjust plans.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Delegated work to staff, setting priorities and goals.
  • Prepared and planned worksites to help jobs run smoothly.
  • Kept production team moving forward for progress in daily site operations.
01/2000 to 07/2005 Manager Department Of Defense | March Air Force Base, CA,
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Prepared proposals and conducted closing interviews to sell insurance products.
  • Achieved repeat business and referrals through personalized services.
  • Developed appropriate quotes based on risk information.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Responded to customer inquiries and problems to promote great service.
  • Prepared proposals and conducted closing interviews to increase insurance sales.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
06/1992 to 12/1998 Manger Jesuit Bend Lands, Inc. | City, STATE,
  • Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
  • Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Maintained project schedules by managing deadlines and adjusting workflow.
  • Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
  • Tracked costs and expenses and assessed closely against original project budget.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Identified, addressed and either resolved or escalated project issues.
Education and Training
Expected in 05/2008 to to Associate of Arts | Psychology Jones County High School, Belle Center, OH, GPA:
Expected in to to | Pyschology University of Southern Mississippi, Hattiesburg, MS, GPA:

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Resume Overview

School Attended

  • Jones County High School
  • University of Southern Mississippi

Job Titles Held:

  • Manager
  • Project Manager
  • Manager/Owner
  • Manager
  • Manger


  • Associate of Arts
  • Some College (No Degree)

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