LiveCareer-Resume

manager resume example with 9 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated and motivated asset to any company. I am known for reliability, hard working, being an over achiever, pursuing employment options where good customer service and positive attitude will make a difference. I am outgoing and always want to climb the ladder to success. I want to reach the top, and would be delighted to join a company who appreciates and recognizes a great worker. Like a rescued pup, I'm your next loyal best friend!

Skills
  • Issue and conflict resolution
  • Leadership
  • Communication
  • Organization
  • Adaptability
  • Teamwork
  • Critical thinking
  • Time management
  • Active listening
Experience
05/2021 to Current Manager Food Dudes Delivery | Fargo, ND,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Set challenging yet attainable goals to encourage continuous staff development.
10/2018 to 04/2021 General Manager John Varvatos Enterprises, Inc. | San Diego, CA,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
05/2012 to 05/2018 Customer Service Representative III Patterson Dental Supply, Inc. | Fresno, CA,
  • Informed customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked in-depth questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Answered 90+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
11/2016 to 04/2018 Warehouse Associate Gannett Co. Inc. | Martinsville, IN,
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
  • Researched issues to address shipping errors and packaging mistakes.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Unloaded cargo from trucks with mechanized equipment.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Logged unit quantities and entered data into inventory database.
Education and Training
Expected in 05/2009 to to GED | Mandarin High School, Jacksonville, FL GPA:

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Resume Overview

School Attended

  • Mandarin High School

Job Titles Held:

  • Manager
  • General Manager
  • Customer Service Representative III
  • Warehouse Associate

Degrees

  • GED

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