Results-oriented Manager driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Seasoned Assistant Manager with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths.
Skills
Excellent multi-tasking ability
Financial Management
Staff Management
Data collection & analysis
Operations management
Team Management
Customer Service
Invoice & payment processing
Bookkeeping
Data Entry
Exceptional organization
Documentation & control
Clear oral/written communication
Payroll & budgeting
Scheduling
Expense reporting
Team Leadership
Mail handling
Friendly nature
Accurate money handling
Inventory controls
Training and mentoring
MS Office
Recruitment
Food preparation & safety
Deadline-oriented
Employee scheduling
Effective leader
Consistently meet goals
Order management
Opening/closing procedures
Customer-oriented
Training and development
Bank deposit procedures
POS systems
Order processing
Systems and software programs
Work History
Manager , 03/2020 to Current Arby's, Llc – Erie, PA,
Trained and guided team members to maintain high productivity and performance metrics.
Assisted organization with transitioning from paper invoicing to Microsoft Excel and point-of-sale systems, which resulted in overall efficiency.
Recruited, hired, trained and supervised staff over 40 and implemented mentoring program that offered positive employee engagement.
Oversaw inventory activities, including ordering and requisitions, stocking and shipment receiving.
Optimized organizational systems for payment collections, deposits and recordkeeping.
Monitored and evaluated personnel performance to complete daily reviews, recommend advancement or address productivity concerns.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Uploaded time records into Paycom and Micros and made necessary adjustments.
Reviewed time records for over 40 employees to verify accuracy of information.
Processed employee W-9 and I-9 forms and managed benefits and leave time.
Verified postings to ledgers to confirm accurate entry and account balances.
Updated employee files with new details such as changes in address or salary levels.
Processed nightly bills, checks and vendor payments, maintaining detailed records and receipts.
Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
Provided outstanding customer service by quickly and professionally handling issues.
Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Completed accurate daily documents, reports and invoices.
Monitored 14-employee team while handling day-to-day accounting processes and financial accuracy.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Kept vendor files accurate and up-to-date to expedite payment processing.
Managed efficient and accurate processing of invoices and check requests for 4 of locations.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Veterinary Technician, 08/2014 to 03/2016 Ethos Veterinary Health – Lebanon, NH,
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
Evaluated incoming patients to determine treatment needs and urgency of care.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
Processed financial transactions for clients.
Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
Followed all pet care instructions, including dietary needs and medication regimens.
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Processed new patients and updated client records with key information using Infinity.
Carhop, 04/2012 to 07/2014 Sonic Drive-In – Campbellsville, KY,
Checked completed orders for accuracy and bagged meals for easy carrying.
Maintained clean, sanitized and well-organized food preparation zones.
Maintained professionalism while dealing with high order volumes and quality assurance.
Performed shift change tasks each day to keep store efficient and neat.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Promoted customer loyalty by efficiently handling food and service complaints.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Maintained customer service standards with over 500 customers daily.
Double-checked order accuracy and food quality consistently.
Communicated with management and associates to set and exceed sales and customer satisfaction goals.
Answered guest questions and promoted special products.
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
Education
High School Diploma: , Expected in Lincoln Academy - Houston, TX, GPA:
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