Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-oriented Manager driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Seasoned Assistant Manager with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths.

  • Excellent multi-tasking ability
  • Financial Management
  • Staff Management
  • Data collection & analysis
  • Operations management
  • Team Management
  • Customer Service
  • Invoice & payment processing
  • Bookkeeping
  • Data Entry
  • Exceptional organization
  • Documentation & control
  • Clear oral/written communication
  • Payroll & budgeting
  • Scheduling
  • Expense reporting
  • Team Leadership
  • Mail handling
  • Friendly nature
  • Accurate money handling
  • Inventory controls
  • Training and mentoring
  • MS Office
  • Recruitment
  • Food preparation & safety
  • Deadline-oriented
  • Employee scheduling
  • Effective leader
  • Consistently meet goals
  • Order management
  • Opening/closing procedures
  • Customer-oriented
  • Training and development
  • Bank deposit procedures
  • POS systems
  • Order processing
  • Systems and software programs
Work History
Manager , 03/2020 to Current
Arby's, LlcErie, PA,
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted organization with transitioning from paper invoicing to Microsoft Excel and point-of-sale systems, which resulted in overall efficiency.
  • Recruited, hired, trained and supervised staff over 40 and implemented mentoring program that offered positive employee engagement.
  • Oversaw inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Optimized organizational systems for payment collections, deposits and recordkeeping.
  • Monitored and evaluated personnel performance to complete daily reviews, recommend advancement or address productivity concerns.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Uploaded time records into Paycom and Micros and made necessary adjustments.
  • Reviewed time records for over 40 employees to verify accuracy of information.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Verified postings to ledgers to confirm accurate entry and account balances.
  • Updated employee files with new details such as changes in address or salary levels.
  • Processed nightly bills, checks and vendor payments, maintaining detailed records and receipts.
  • Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
  • Provided outstanding customer service by quickly and professionally handling issues.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Completed accurate daily documents, reports and invoices.
  • Monitored 14-employee team while handling day-to-day accounting processes and financial accuracy.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Managed efficient and accurate processing of invoices and check requests for 4 of locations.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Veterinary Technician, 08/2014 to 03/2016
Ethos Veterinary HealthLebanon, NH,
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Processed financial transactions for clients.
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Processed new patients and updated client records with key information using Infinity.
Carhop, 04/2012 to 07/2014
Sonic Drive-InCampbellsville, KY,
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Maintained professionalism while dealing with high order volumes and quality assurance.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Maintained customer service standards with over 500 customers daily.
  • Double-checked order accuracy and food quality consistently.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Answered guest questions and promoted special products.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
High School Diploma: , Expected in
Lincoln Academy - Houston, TX,
  • ServSafe

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