Manager Resume Example
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MANAGER
Summary
Forward-thinking team leaderwith over 40 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes and implementing new processes .
Skills
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Experience
Manager
Wellington , FL9Round Fitness/Jun 2010 to Current
Wellington , FL9Round Fitness/Jun 2010 to Current
- Assisted negotiation with vendors and suppliers to reduce overall costs.
- Facilitated month-end journal entries, account reconciliation and invoicing using Quickbooks.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Automated office operations, managed client correspondence and tracked records.
- Increased customer base and market share by promoting product through diverse channels.
- Developed and wrote custom software to run front and back end of custom framing operation.
VP of Operations
Elk Grove Village , ILDupage Medical Group/Aug 1998 to Jun 2002
Elk Grove Village , ILDupage Medical Group/Aug 1998 to Jun 2002
- Devised utilities needed to streamline and strengthen operations, driving substantial improvement to KPIs.
- Collaborated with various departments to identify operational challenges and plan corrective actions.
- Leveraged multiple programming languages to develop applications for various platforms.
- Developed production, test and beta websites using various software programs.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Converted and customized timesheet tracking system.
- Organized information for use by team members in data analytics, reports and presentations.
- Implemented and tested enhancement feature requests to improve product functionality and extend performance.
- Acted as subject matter expert when resolving computer programming issues.
- Developed cross-platform activity feed for social networking software products.
- Developed databases, web forms and file systems to fill different needs.
- Wrote programs for Windows platform using Microsoftprogramming languages.
VP Customer Service
Walnut , CAProterra/Aug 1985 to Jun 1998
Walnut , CAProterra/Aug 1985 to Jun 1998
- Educated customers on product and service offerings.
- Observed customer behaviors to identify security threats.
- Recommended optimal merchandise based on customer needs and desires.
- Created agendas and communication materials for team meetings.
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Recruited and hired qualified candidates to fill open positions.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Greeted and encouraged feedback from customers to implement operational changes.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Automated office operations, managed client correspondence and tracked records.
- Analyzed operations to assess areas in need of improvement and capitalize on changing conditions.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Generated reports to assess performance and make adjustments.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Cross-trained in every departmental role to maximize operational knowledge.
Education and Training
Associate of Applied Science: Mortuary ScienceHudson Valley Community CollegeMay 1982City
- Honor Roll every semester
- Dean's List Honoree every semester
- Major in Mortuary Science and Anatomy and Physiology
Bachelor of Science: EducationUniversity of Las Vegas NevadaMay 2000City
- Ranked in Top 1% of class
- Summa cum laude graduate
- National Society of Collegiate Scholars Lifetime Member
- Omnicron Psi National Honor Society Lifetime Member
- Golden Key International Honor Society Lifetime Member
Certifications
- Licensed Funeral Director and Embalmer
- AMA IP Instructor
- AMA Leader -Administration, Flight, Education
- AMA Contest Director
- AMA District X AVP
Additional Information
Hobbies: Building and flying RC aircraft of all types
Professional Photographer
National Society of Collegiate Scholars - Scholarship Committee
Professional Organist and Musician
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Resume Overview
School Attended
- Hudson Valley Community College
- University of Las Vegas Nevada
Job Titles Held:
- Manager
- VP of Operations
- VP Customer Service
Degrees
- Associate of Applied Science : Mortuary Science
Bachelor of Science : Education
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