Manager Resume Example Company Name

BarryMattison

Summary

Forward-thinking team leaderwith over 40 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes and implementing new processes .

Skills

Marketing
Sales Techniques
Project management
Staff development
Systems and automation applications

Customer service
Problem resolution
Organizational skills
Computer Development and Program Analysis
Coding

Experience

Manager
City, StateCompany Name/Jun 2010 to Current

Assisted negotiation with vendors and suppliers to reduce overall costs.
Facilitated month-end journal entries, account reconciliation and invoicing using Quickbooks.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Automated office operations, managed client correspondence and tracked records.
Increased customer base and market share by promoting product through diverse channels.
Developed and wrote custom software to run front and back end of custom framing operation.

VP of Operations
City, StateCompany Name/Aug 1998 to Jun 2002

Devised utilities needed to streamline and strengthen operations, driving substantial improvement to KPIs.
Collaborated with various departments to identify operational challenges and plan corrective actions.
Leveraged multiple programming languages to develop applications for various platforms.
Developed production, test and beta websites using various software programs.
Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
Converted and customized timesheet tracking system.
Organized information for use by team members in data analytics, reports and presentations.
Implemented and tested enhancement feature requests to improve product functionality and extend performance.
Acted as subject matter expert when resolving computer programming issues.
Developed cross-platform activity feed for social networking software products.
Developed databases, web forms and file systems to fill different needs.
Wrote programs for Windows platform using Microsoftprogramming languages.

VP Customer Service
City, StateCompany Name/Aug 1985 to Jun 1998

Educated customers on product and service offerings.
Observed customer behaviors to identify security threats.
Recommended optimal merchandise based on customer needs and desires.
Created agendas and communication materials for team meetings.
Created new programs that resulted in increasing productivity and customer satisfaction.
Prioritized and organized tasks to efficiently accomplish service goals.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Recruited and hired qualified candidates to fill open positions.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Greeted and encouraged feedback from customers to implement operational changes.
Assigned tasks to associates to fit skill levels and maximize team performance.
Trained employees on additional job positions to maintain coverage of roles at all times.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Automated office operations, managed client correspondence and tracked records.
Analyzed operations to assess areas in need of improvement and capitalize on changing conditions.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Generated reports to assess performance and make adjustments.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Cross-trained in every departmental role to maximize operational knowledge.

Education and Training

Associate of Applied Science: Mortuary ScienceHudson Valley Community CollegeMay 1982City

Honor Roll every semester
Dean's List Honoree every semester
Major in Mortuary Science and Anatomy and Physiology

Bachelor of Science: EducationUniversity of Las Vegas NevadaMay 2000City

Ranked in Top 1% of class
Summa cum laude graduate
National Society of Collegiate Scholars Lifetime Member
Omnicron Psi National Honor Society Lifetime Member
Golden Key International Honor Society Lifetime Member

Certifications

Licensed Funeral Director and Embalmer
AMA IP Instructor
AMA Leader -Administration, Flight, Education
AMA Contest Director
AMA District X AVP

Additional Information

Hobbies: Building and flying RC aircraft of all types

Professional Photographer

National Society of Collegiate Scholars - Scholarship Committee

Professional Organist and Musician

Resume Overview

School Attended

Hudson Valley Community College
University of Las Vegas Nevada

Job Titles Held:

Manager
VP of Operations
VP Customer Service

Degrees

Associate of Applied Science : Mortuary Science
Bachelor of Science : Education

Manager Resume Example

Resume Score: 80%

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