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Manager Resume Example

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MANAGER
Summary

Forward-thinking team leaderwith over 40 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes and implementing new processes .

Skills
  • Marketing
  • Sales Techniques
  • Project management
  • Staff development
  • Systems and automation applications
  • Customer service
  • Problem resolution
  • Organizational skills
  • Computer Development and Program Analysis
  • Coding
Experience
Manager
Wellington , FL
9Round Fitness/Jun 2010 to Current
  • Assisted negotiation with vendors and suppliers to reduce overall costs.
  • Facilitated month-end journal entries, account reconciliation and invoicing using Quickbooks.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Automated office operations, managed client correspondence and tracked records.
  • Increased customer base and market share by promoting product through diverse channels.
  • Developed and wrote custom software to run front and back end of custom framing operation.
VP of Operations
Elk Grove Village , IL
Dupage Medical Group/Aug 1998 to Jun 2002
  • Devised utilities needed to streamline and strengthen operations, driving substantial improvement to KPIs.
  • Collaborated with various departments to identify operational challenges and plan corrective actions.
  • Leveraged multiple programming languages to develop applications for various platforms.
  • Developed production, test and beta websites using various software programs.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Converted and customized timesheet tracking system.
  • Organized information for use by team members in data analytics, reports and presentations.
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance.
  • Acted as subject matter expert when resolving computer programming issues.
  • Developed cross-platform activity feed for social networking software products.
  • Developed databases, web forms and file systems to fill different needs.
  • Wrote programs for Windows platform using Microsoftprogramming languages.
VP Customer Service
Walnut , CA
Proterra/Aug 1985 to Jun 1998
  • Educated customers on product and service offerings.
  • Observed customer behaviors to identify security threats.
  • Recommended optimal merchandise based on customer needs and desires.
  • Created agendas and communication materials for team meetings.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Recruited and hired qualified candidates to fill open positions.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Greeted and encouraged feedback from customers to implement operational changes.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Automated office operations, managed client correspondence and tracked records.
  • Analyzed operations to assess areas in need of improvement and capitalize on changing conditions.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Generated reports to assess performance and make adjustments.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Cross-trained in every departmental role to maximize operational knowledge.
Education and Training
Associate of Applied Science: Mortuary ScienceHudson Valley Community CollegeMay 1982City
  • Honor Roll every semester
  • Dean's List Honoree every semester
  • Major in Mortuary Science and Anatomy and Physiology
Bachelor of Science: EducationUniversity of Las Vegas NevadaMay 2000City
  • Ranked in Top 1% of class
  • Summa cum laude graduate
  • National Society of Collegiate Scholars Lifetime Member
  • Omnicron Psi National Honor Society Lifetime Member
  • Golden Key International Honor Society Lifetime Member
Certifications
  • Licensed Funeral Director and Embalmer
  • AMA IP Instructor
  • AMA Leader -Administration, Flight, Education
  • AMA Contest Director
  • AMA District X AVP
Additional Information

Hobbies: Building and flying RC aircraft of all types

Professional Photographer

National Society of Collegiate Scholars - Scholarship Committee

Professional Organist and Musician

Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

80Good
Resume Strength
  • Completeness
  • Formatting
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Hudson Valley Community College
  • University of Las Vegas Nevada

Job Titles Held:

  • Manager
  • VP of Operations
  • VP Customer Service

Degrees

  • Associate of Applied Science : Mortuary Science
    Bachelor of Science : Education

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