Manager Resume Example
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MANAGER
Summary
Dedicated Manager with over 6 years' experience in supervision, operations management, administration, training, project management, exceptional cash handling skills, controlling inventory, scheduling, customer rapport, investigate and resolve disciplinary issues, work independently and in a team environment, and cross-functional communication. Team player with expertise on ensuring staff complete in line with efficiency and productivity standards. Detail-oriented scheduler seeking to leverage background into managerial role with progressive organization.
Skills
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Experience
Manager | 06/2016 to Current9Round Fitness - Tomball , TX
- Established, identified and assessed event goals and intended outcomes.
- Mentored employees to align performance with core Peet's Coffee values and encourage customer service development.
- Adhered to all safety procedures and protocols when using equipment and moving hazardous chemicals to prevent mishaps and accidents.
- Maintained high level of professionalism and calmness with all customers and employees, even in high-stress situations.
- Educated customers on menu offerings and upselling different food or drink items
- Interacted professionally with customers and peers which helped develop articulate communication and active listening skills.
- Monitored multiple databases to keep track of all company inventory.
- Trained Baristas and other managers on safety protocols, which improved overall productivity and efficiency.
- Communicated with parts department to obtain needed information for employees.
- Communicated effectively with employees regarding customer allergies, dietary needs and other special requests.
- Tracked attendance
- Maintained dining areas by removing trash, mopping, sweeping, wiping down tables and restocking napkin dispensers.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
- Provided excellent and professional service to ensure guest satisfaction.
- Managed day-to-day operations and maintenance of equipment in FOH and BOH department.
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
- Upsold menu items by explaining new beverage offerings to customers, which improved restaurant revenues by 7% .
- Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
- Supervised, developed and delegated tasks to employees.
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
Manager | 08/2012 to 06/20169Round Fitness - Valencia , CA
- Improved productivity initiatives, coordinating itinerary and scheduling employees.
- Managed FOH department with over 30 employees
- Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
- Analyzed financial statements and payroll through product cost, labor and controllables.
- Developed, implemented and tracked marketing and promotional strategies to strengthen long-term business success and meet demanding objectives while maintaining budgetary guidelines.
- Recruited, hired and trained employees for customer service and sales department.
- Recruited and trained new staff members and produced employee schedules.
- Implemented exceptional communication and negotiation experience to reach agreements with vendors and manufacturers.
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
- Supervised, developed and delegated tasks to employees.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Monitored supplier operations to verify quality, delivery schedule maintenance and conformance with contract specifications to maximize business efficiency and cost controls.
- Trained new employees, including monitoring and review of individual performance.
- Supervised and trained customer service team members to provide exceptional service throughout the entire experience.
- Managed and oversaw site investigations and communicated advanced issues to appropriate personnel.
Administrative Document Control Specialist | 06/2010 to 07/2012Cerexa - City , STATE
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Kept documents moving in the proper flow by applying strong organizational, planning and multitasking abilities.
- Set up documents for individual projects based on specifications.
- Scanned and cleaned up documents using MS Word, Excel, ImageWorks and FileMaker
- Converted documents for specific personnel or project needs.
- Filled out and stored transmittal logs for permanent records.
- Archived files and retrieved information.
- Completed documents and work requests according to company standards.
- Reviewed referrals and entered data into client management database to provide management with key information on leads.
- Performed clerical duties, documenting communications, reporting and schedules.
- Ensured client confidence and the organization's protection from liability by observing high confidentiality standards.
- Maintained personnel records, including applications, performance reports, payroll records, and medical files.
- Handled materials distribution tasks for various company locations.
- Answered incoming phone calls and sorted, distributed and sent mail correspondence.
- Maintained up-to-date department organizational chart.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Set up, maintained, optimized and purged physical and electronic filing systems to keep records compliant and current.
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
- Helped less experienced staff manage daily assignments.
- Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
- Oversaw the organization, filing and retrieval of records.
- Established and maintained positive and productive working relationship with management.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Education and Training
Tuskegee University - - City,State | | Bachelor of ScienceBiology, 2008
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Resume Overview
School Attended
- Tuskegee University
Job Titles Held:
- Manager
- Administrative Document Control Specialist
Degrees
- Tuskegee University - City , State | Bachelor of Science
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