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Manager Resume Example

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MANAGER
Summary


Dedicated Manager with over 6 years' experience in supervision, operations management, administration, training, project management, exceptional cash handling skills, controlling inventory, scheduling, customer rapport, investigate and resolve disciplinary issues, work independently and in a team environment, and cross-functional communication. Team player with expertise on ensuring staff complete in line with efficiency and productivity standards. Detail-oriented scheduler seeking to leverage background into managerial role with progressive organization.

Skills
  • Proficient in Microsoft Word, Excel, and company software
  • Deadline-oriented
  • Management of  employees
  • Conflict resolution techniques
  • Skilled multi-tasker
  • Budgeting and finance
  • Quality assurance controls
  • Training and development
  • Meticulous attention to detail
  • Client relations and retention
  • Focused on customer satisfaction
  • Customer rapport
  • Staff Development
  • Strong communication skills
  • Inventory control procedures
  • High-energy attitude
  • Time management
  • Employee scheduling
  • Detail-oriented
  • Organizational strengths
  • Effective team player
  • Invoice processing
  • Cash handling accuracy
Experience
Manager | 06/2016 to CurrentCompany Name - City, State
  • Established, identified and assessed event goals and intended outcomes.
  • Mentored employees to align performance with core Peet's Coffee values and encourage customer service development.
  • Adhered to all safety procedures and protocols when using equipment and moving hazardous chemicals to prevent mishaps and accidents.
  • Maintained high level of professionalism and calmness with all customers and employees, even in high-stress situations.
  • Educated customers on menu offerings and upselling different food or drink items
  • Interacted professionally with customers and peers which helped develop articulate communication and active listening skills.
  • Monitored multiple databases to keep track of all company inventory.
  • Trained Baristas and other managers on safety protocols, which improved overall productivity and efficiency.
  • Communicated with parts department to obtain needed information for employees.
  • Communicated effectively with employees regarding customer allergies, dietary needs and other special requests.
  • Tracked attendance 
  • Maintained dining areas by removing trash, mopping, sweeping, wiping down tables and restocking napkin dispensers.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
  • Provided excellent and professional service to ensure guest satisfaction.
  • Managed day-to-day operations and maintenance of equipment in FOH and BOH department.
  • Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
  • Upsold menu items by explaining new beverage offerings to customers, which improved restaurant revenues by 7% .
  • Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
  • Supervised, developed and delegated tasks to employees.
  • Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
Manager | 08/2012 to 06/2016Company Name - City, State
  • Improved productivity initiatives, coordinating itinerary and scheduling employees.
  • Managed FOH department with over 30 employees 
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Analyzed financial statements and payroll through product cost, labor and controllables.
  • Developed, implemented and tracked marketing and promotional strategies to strengthen long-term business success and meet demanding objectives while maintaining budgetary guidelines.
  • Recruited, hired and trained employees for customer service and sales department.
  • Recruited and trained new staff members and produced employee schedules.
  • Implemented exceptional communication and negotiation experience to reach agreements with vendors and manufacturers.
     
  • Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
  • Supervised, developed and delegated tasks to employees.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Monitored supplier operations to verify quality, delivery schedule maintenance and conformance with contract specifications to maximize business efficiency and cost controls.
  • Trained new employees, including monitoring and review of individual performance.
  • Supervised and trained customer service team members to provide exceptional service throughout the entire experience.
  • Managed and oversaw site investigations and communicated advanced issues to appropriate personnel.
Administrative Document Control Specialist | 06/2010 to 07/2012Company Name - City, State
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
  • Kept documents moving in the proper flow by applying strong organizational, planning and multitasking abilities.
  • Set up documents for individual projects based on specifications.
  • Scanned and cleaned up documents using MS Word, Excel, ImageWorks and FileMaker
  • Converted documents for specific personnel or project needs.
  • Filled out and stored transmittal logs for permanent records.
  • Archived files and retrieved information.
  • Completed documents and work requests according to company standards.
  • Reviewed referrals and entered data into client management database to provide management with key information on leads.
  • Performed clerical duties, documenting communications, reporting and schedules. 
  • Ensured client confidence and the organization's protection from liability by observing high confidentiality standards.
  • Maintained personnel records, including applications, performance reports, payroll records, and medical files.
  • Handled materials distribution tasks for various company locations. 
  • Answered incoming phone calls and sorted, distributed and sent mail correspondence.
  • Maintained up-to-date department organizational chart.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Set up, maintained, optimized and purged physical and electronic filing systems to keep records compliant and current.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Helped less experienced staff manage daily assignments.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Oversaw the organization, filing and retrieval of records.
  • Established and maintained positive and productive working relationship with management.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Education and Training
Tuskegee University - - City,State | | Bachelor of ScienceBiology, 2008
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Resume Overview

School Attended

  • Tuskegee University

Job Titles Held:

  • Manager
  • Administrative Document Control Specialist

Degrees

  • Tuskegee University - City , State | Bachelor of Science

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