Manager Resume Example
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MANAGER
Professional Summary
Talented cashier/manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Customer-focused professional with successful 15-year career in customer service sector. Dynamic successful applying friendliness and organizational skills in busy business environment.
Proficient leadership role delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in retail, customer service and management.
Proactive leader produces high-quality customer service work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Skills
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Work History
Manager08/2013
to 05/2020
9Round Fitness – Wichita , KS
9Round Fitness – Wichita , KS
- Conducted monthly inventories of raw materials and components on work floor.
- Compiled data highlighting key metrics toreport information, determine trends and identify methods for improving store results.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Recorded inventory sales into organization's weekly income report.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Demonstrated new products, procedures and techniques to employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Software.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Developed and maintained relationships with wonderful customers and suppliers through continual communication and determination.
Cashier02/2008
to 06/2013
Northern Tool + Equipment – Madison , TN
Northern Tool + Equipment – Madison , TN
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Requested official identification for appropriate purchases and verified details, consistently meeting strict legal standards of underage sales.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers with special services, account updates and promotional options.
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Educated customers on promotions to enhance sales.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Answered questions about store policies and concerns to support positive customer experiences.
Cashier03/2004
to 01/2007
Northern Tool + Equipment – North Charleston , SC
Northern Tool + Equipment – North Charleston , SC
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Requested official identification for appropriate purchases and verified details, consistently meeting strict legal standards of underage sales.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed weekly sales circulars and monitored price changes.
- Assisted customers with special services, account updates and promotional options.
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Educated customers on promotions to enhance sales.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
GED09/2001Chesterfield Chesterfield Technical Center-
City
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Resume Overview
School Attended
- Chesterfield Chesterfield Technical Center
Job Titles Held:
- Manager
- Cashier
Degrees
- GED 09/2001
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