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MANAGER Resume Example

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MANAGER
Summary

With over 18 years of customer service, and public relations,

I find myself to have and excellent level of experience in customer service in addition

I am highly reliable, responsible, and very dependable.

Always try to exceed, myself in all I do.

I am self motivated and driven. and enthusiast.

Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Highlights

Bilingual


Computer general knowledge, social skills, customer service and 1 yrs college experience

  • Skill: Sharp problem solver
  • Energetic work attitude
  • Telecommunication skills
  • New hire orientation
  • Fluent in [English]
  • Fluent in [Spanish]
  • Prover patience and self-discipline
  • Confident public speaker
  • Personal and professional integrity
  • Relationship and team building
  • Staff training and development
  • Regulatory compliance
Accomplishments

Improved customer retention,

Experience
MANAGER
June 2014 to June 2015Company Name － City, State
  • 15 x hr.
  • Handling thousands of dollars monthly with out any discrepancy
  • Successfully managed the activities of 6 team members in multiple locations.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Reduced amount of employee overtime by 50% by effectively delegating tasks.
  • Monitored the daily activities of 103 Apartment units
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Resolved customer questions, issues and complaints..
Program Coordinator
January 2009 to January 2011Company Name － City, State
  • Perform exceptionally well in team assignments as well as individual task, goal and results oriented.
  • Excellent communicator, fast learner and completes tasks with minimal supervision.
  • Seeking challenges in a professional environment.
  • Possess expert knowledge in the following industry specific programs.
  • Sandata/Santrax >Vesta Sandara: spreadsheet transfer Santrax: Time correction Check to confirm Medicaid eligibility (TMHP Star+plus) Filing and docuent tracking (to ensure all mailed and faxed documents are returned within timeframe) Chart audit, Caregiver time sheet EMR/NAR check, employment verification, OIG check(application of employee) Initial evaluation for client referred for PAS/CAS/PHC.
  • supervisory visits Payroll: calculating of attendant and administrative staff attendant orientation and training Billing TMHP and HMO Caregiver time sheets.
  • Successfully managed the activities of 100 team members in multiple locations.
Community Liaison
January 2006 to January 2009Company Name － City, State
  • Evaluated patient care procedural changes for effectiveness.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Administered, directed and coordinated the activities of the agency.
  • Served as liaison between management, clinical staff and the community.
  • Directed the installation of improved work methods and procedures to achieve agency objectives.
  • Successfully managed the activities of [150] team members in multiple locations.
Secretary and Sales person
January 2004 to January 2005Company Name － City, State
  • Del pueblo auto sales Participated in various incentive programs and contests designed to support achievement of production goals.
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Retained and ensured proper handling and care of 150 existing client accounts.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
Front Desk
January 1997 to January 2004Company Name － City, State
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Customer Service Researched, calmed and rapidly resolved client conflicts to prevent losMarket Research Market Research Interviewed clients via market research surveys to identify product issues and customer needs.
  • Successfully provided quality care to (200) of patients in Health care.
  • Promoted to [Program Coordinator] after [1] year of employment.
  • Designed a standard exit process and interview survey that was implemented permanently.
Education
GED : Cosmetology, 2000Perris High school Cosmetology Pomona Community College － City, State
Languages
Fluent in [English] Fluent in [Spanish
Skills

administrative, agency, Billing, budget, contracts, clients, Customer Service, English, Filing, hr, team building, Market Research, communicator, Payroll, problem solver, progress, public speaker, quality, fast learner, Research, sales, Spanish, spreadsheet, Staff training, supervisory, supervision, Telecommunication

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Resume Overview

School Attended

  • Perris High school Cosmetology Pomona Community College

Job Titles Held:

  • MANAGER
  • Program Coordinator
  • Community Liaison
  • Secretary and Sales person
  • Front Desk

Degrees

  • GED : Cosmetology , 2000

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