Manager Resume Example
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MANAGER
Summary
I am very honest and very dependable worker. I've not worked in some time, due to becoming a stay at home mom. I'm looking for someone to give me a chance to rejoin the work force
Skills
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Experience
The Hertz Corporation | Cherry Hill , NJManager04/2009 - 02/2011
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Recruited and hired qualified candidates to fill open positions.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Handled over $[Amount] in funds each day in fast-paced [Type] environment.
- Cross-trained in every store role to maximize operational knowledge.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
- Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Met with each associate to establish realistic monthly sales goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Open and closed store
- Handled all customer service complaints
Sears | Canton , OHCashier10/2006 - 04/2010
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new team members in cash register operation, stock procedures and customer service.
- Increased sales [Number]% by suggesting specific purchases to customers.
- Received payments for [Product or Service] and issued receipts.
- Inspected items for damage and obtained replacements for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Monitored sales events, added new merchandise and rang up purchases.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Assisted customers with account updates, new service additions and promotional offers.
Rv Retailer | West Seneca , NYOil Change Technician02/2008 - 12/2009
- Completed [Number]-point inspections on every vehicle to check areas such as brakes, tires and fluids.
- Worked alone or as part of team to handle more than [Number] daily service appointments.
- Met incoming customers to take down information and answer questions about service options.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Maintained tools, test equipment and materials, keeping all work areas organized.
- Documented all work performed on repair orders, submitting reports to [Job title] for implementation into corporate system.
- Rotated tires and checked brakes on vehicles.
- Proposed repairs, maintenance and upgrade services to customers per upsell guidelines.
- Performed complete vehicle maintenance inspections, including tires, brakes and all fluid levels.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Completed system diagnostics and full automotive troubleshooting and testing.
- Checked all fluids and maintenance-related parts and topped off or replaced as needed.
- Drained motor oil, changed oil filters and greased chassis fittings.
- Documented technical and system work performed for each vehicle on repair order.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear and optimize performance.
- Performed automotive preventive maintenance, including changing oil, checking and refilling vehicle fluids and inspecting tires.
- Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
Education and Training
Clarkrange High School | City, StateGED09/2006
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Resume Overview
School Attended
- Clarkrange High School
Job Titles Held:
- Manager
- Cashier
- Oil Change Technician
Degrees
- GED
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