Manager Resume Example
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MANAGER
Professional Summary
Encouraging spirit with talents for team building skills, leading and motivating. Excellent customer relations aptitude and problem solving approach. Proficient in using knowledgeable decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive and meticulous with over 15years of experience in customer relations. Demonstrated knowledge of 2years working in auto mechanics industry. A total of 21years of proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Minimal use of Excel, Word and Microsoft.
Skills
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Work History
Manager07/2017 to 03/2021
Ace Hardware – Kennesaw , GA
Ace Hardware – Kennesaw , GA
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Executed regular process updates with clients appointments to reduce discrepancies and enhance scheduling across calendars.
- Developed and maintained relationships with clients and guardians through continual communication.
- Cross-trained all new employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team by double Staffing.
- Approved regular payroll submissions for 8 employees within ADP.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Prepared and recommended outings for development of our clients.
- Scheduled appointments, managed pre-certifications and verified insurance coverage.
- Increased patient satisfaction scores in just a few days.
- Oversaw all financial transactions and management functions, strategically managing budget.
- Motivated and supervised 8 Direct Support Personals in delivering quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Removed trash and straightened counters to keep pharmacy area clean
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
Grinder04/2017 to 06/2017
The Cook & Boardman Group, Llc – Orlando , FL
The Cook & Boardman Group, Llc – Orlando , FL
- Completed finishing work, including deburring, buffing and polishing materials according to strict tolerances.
- Assessed finished pieces for compliance with standards and removed defective items.
- Adhered to all standard safety and compliance requirements.
- Moved finished work to correct staging area for disposition.
- Worked closely with others in team-oriented settings to maintain line productivity.
- Read daily work orders to appropriately set up machines for daily needs and specific task such as tool sharpening.
- Monitored machines and grinding wheels during operation and use to assess functionality and maintain safety.
E.T.S. Line (Exhaust Temperature Sensor) 04/2015 to 04/2017
Getgo – Titusville , PA
Getgo – Titusville , PA
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Practiced standard operating procedures for consistent production results.
- Worked closely with others in team-oriented settings to maintain line productivity.
- Completed durable assemblies and subassemblies with hand and power tools.
- Connected small parts using glues, fasteners or basic welding abilities depending on particulars of each assembly.
- Read and understood schematics to accurately connect each component.
- Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
- Completed skilled work using electrical, hydraulic and air-activated hand tools.
- Removed imperfections in component pieces and finished work.
- Backed up team members to reach group goals, including restocking other stations and moving completed items to other stations for additional processing.
- Supported tight production timelines by quickly moving heavy loads between workstations.
- Changed out equipment, tools and materials to set up new production runs.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Loaded and unloaded parts to maintain high level of production.
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
- Resolved problems, improved operations and provided exceptional service.
Assistant Store Manager07/2009 to 11/2014
Petro-Mart – City , STATE
Petro-Mart – City , STATE
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to raise customer satisfaction.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained staff associates and equipped to comply with company policies and procedures.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas every free moment to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma05/2006Union High School -
City
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Resume Overview
School Attended
- Union High School
Job Titles Held:
- Manager
- Grinder
- E.T.S. Line (Exhaust Temperature Sensor)
- Assistant Store Manager
Degrees
- High School Diploma 05/2006
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