manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Encouraging spirit with talents for team building skills, leading and motivating. Excellent customer relations aptitude and problem solving approach. Proficient in using knowledgeable decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive and meticulous with over 15years of experience in customer relations. Demonstrated knowledge of 2years working in auto mechanics industry. A total of 21years of proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Minimal use of Excel, Word and Microsoft.

  • Business planning
  • Strategic Planning
  • Staff Management
  • Sales and Marketing
  • Cultural awareness
  • Customer Service
Work History
07/2017 to 03/2021
Manager Ace Hardware Kennesaw, GA,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Executed regular process updates with clients appointments to reduce discrepancies and enhance scheduling across calendars.
  • Developed and maintained relationships with clients and guardians through continual communication.
  • Cross-trained all new employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team by double Staffing.
  • Approved regular payroll submissions for 8 employees within ADP.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Prepared and recommended outings for development of our clients.
  • Scheduled appointments, managed pre-certifications and verified insurance coverage.
  • Increased patient satisfaction scores in just a few days.
  • Oversaw all financial transactions and management functions, strategically managing budget.
  • Motivated and supervised 8 Direct Support Personals in delivering quality patient care.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Removed trash and straightened counters to keep pharmacy area clean
  • Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
04/2017 to 06/2017
Grinder The Cook & Boardman Group, Llc Orlando, FL,
  • Completed finishing work, including deburring, buffing and polishing materials according to strict tolerances.
  • Assessed finished pieces for compliance with standards and removed defective items.
  • Adhered to all standard safety and compliance requirements.
  • Moved finished work to correct staging area for disposition.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Read daily work orders to appropriately set up machines for daily needs and specific task such as tool sharpening.
  • Monitored machines and grinding wheels during operation and use to assess functionality and maintain safety.
04/2015 to 04/2017
E.T.S. Line (Exhaust Temperature Sensor) Getgo Titusville, PA,
  • Met daily quotas consistently by always working hard and efficiently with little downtime.
  • Practiced standard operating procedures for consistent production results.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Connected small parts using glues, fasteners or basic welding abilities depending on particulars of each assembly.
  • Read and understood schematics to accurately connect each component.
  • Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
  • Followed specifics of each production run to perform high-quality work within specified tolerances.
  • Completed skilled work using electrical, hydraulic and air-activated hand tools.
  • Removed imperfections in component pieces and finished work.
  • Backed up team members to reach group goals, including restocking other stations and moving completed items to other stations for additional processing.
  • Supported tight production timelines by quickly moving heavy loads between workstations.
  • Changed out equipment, tools and materials to set up new production runs.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Loaded and unloaded parts to maintain high level of production.
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Resolved problems, improved operations and provided exceptional service.
07/2009 to 11/2014
Assistant Store Manager Petro-Mart City, STATE,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to raise customer satisfaction.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained staff associates and equipped to comply with company policies and procedures.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas every free moment to identify and proactively resolve issues negatively impacting operations.
Expected in 05/2006
High School Diploma:
Union High School - Union Mo,

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Resume Overview

School Attended

  • Union High School

Job Titles Held:

  • Manager
  • Grinder
  • E.T.S. Line (Exhaust Temperature Sensor)
  • Assistant Store Manager


  • High School Diploma

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