manager resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 (555) 432-1000,
Highly accomplished professional that utilizes exceptional leadership to lead cross-functional teams in surpassing organizational goals. Proactive with excellent interpersonal and communication skills. Offer analytical and problem solving skills, with the ability to follow through on projects from inception to completion. Effectively monitor and creatively motivate others on all levels while ensuring that strategies, deadlines and goals are achieved. . Recruitment Customer Service Training Accounts Receivable Mentoring/Coaching Insurance Verification Accounts Payable Team Building Call Center Cash Collection Quality Assurance Audits Patient Access/Registration Technical/Professional Billing Verbal/Written Presentations Patient Access/Scheduling Reimbursement Analysis Training Facilitator Electronic Payment Posting Budget Preparation Payroll
  • Expert in customer relations
  • Strong organizational skills
  • Excellent managerial techniques
  • Effective time management
  • Complex problem solving
  • Analytical reasoning
  • Increased Cash Collection by 20%.
  • Improved Press Ganey Patient Satisfaction Score by 30%.
  • Assisted in the development and implementation of the Clear Quote.
  • Developed and implemented a 2 week training program for the Patient Access Representatives.
  • Implemented pre-registration at the regional hospitals.
  • Reduce UH Laboratory Pre AR backlog from $6.4 million to $234 thousand monthly.
  • Revised UH Laboratory month end billing roster and invoice process to ensure appropriate billing for our internal and external clients.
  • Created Standard Operating Procedure for every task in the UH Laboratory Billing Department.
  • Revised the position structure in the UH Laboratory Billing Department.
  • Developed and implemented the Quality Assurance Program for UH Laboratory.
  • Assessed the operational processes to streamline the workflow, improve efficiency and increase performance of the team.
  • Demonstrated effective budgetary control, and reduced departmental deficit by 30%.
  • Carried out account reconciliation of the departmental grants/contracts.
06/2009 to 07/2015 Manager | , ,
  • Patient Access Services - Effectively managed a team of 40 Patient Access Representative, Schedulers, Financial Counselors, Financial Clearance Representative and Business Analyst at UH Regional Hospitals.
  • Oversee facility operations of Patient Access functions (e.g.
  • pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment.) to ensure daily operations are maintained according to standard.
  • Performed patient registration function when needed to ensure wait times are kept to a minimum.
  • QA on registrations.
  • Provided continuous training for and communicates changes to all team members.
  • Prepared payroll and completed monthly work schedules as needed to ensure adequate staffing levels.
  • Followed-up on patient complaints promptly.
  • Interviewed, hired, evaluated, and counselled Patient Access staff members.
  • Maintained and promoted good customer relations with the facility management team, physicians and physician office staff.
  • Reviewed Patient Access performance to ensure timeliness, accuracy and compliance.
  • Stayed abreast of regulatory requirements.
  • Developed specific objectives, budgets, and performance standards.
  • Identified and implement process improvements to lower costs and improve services to facility customers.
  • Controlled costs without compromising patient safety, quality of care of the services delivered.
  • Proactively managed the budget to ensure profitability stayed current and proactive in new regulations to ensure highest level of compliance in the department.
  • Supervisor, Reference Laboratory Billing Office - Supervised and trained a team of 20 billing, coding and data entry staff, ensuring that payments are posted with a reductions of days in A/R, charges posting, claim generations remittance processing and invoicing being completed in an accurate and timely manner.
  • Documenting the current state of workflow processes and developing and documenting future processes and standard operating procedures (SOPs).
  • Contributed to the planning, designing, and development of the billing systems and sub systems.
  • Managed various projects associated with the growth of the reference laboratory.
  • Worked as a part of the laboratory sales team marketing our reference laboratory to the private practices in Northeastern Ohio.
  • Provided information to the IT team regarding client billing, compliance editing for both institutional and professional claims.
  • Preparing management reports that included days in A/R, referral tracking, and allowance monitoring by payer contract.
08/1997 to 03/2009 Patient Financial Services/Cash Application Supervisor | , ,
  • Effectively supervise 30 team members; this includes hiring, monitoring, mentoring and evaluating.
  • Responsibilities include monitoring attendance and the accurate reporting of payroll information, overseeing the accurate and timely posting of approximately $200 million dollars and 2 million transactions monthly to 11 different payer groups.
  • Regularly monitor productivity and quality against established goals to ensure that daily and monthly standards are being met.
to Financial Analyst | , ,
  • Reference Laboratory- Monitor and generate month end reports, general entries of revenue metrics to ensure accuracy and reconciliation of charge entry.
  • Locating the source of underperforming receivables.
  • Identifying and quantifying referral problems at the physician and test level.
  • Manage various projects associated with the growth of the Reference Laboratory.
  • Analyzed data to identify payer reimbursement trends that assisted the managed care department with payer contracting efforts.
  • Assisted in the completion of the yearly operating budget using Allscripts EPSi Budget Manager Software for the Reference Laboratory, including system maintenance, training of users, and assisting business units in the completion of the annual operating budget.
  • Provide support for the transfer and maintenance of the budget information in Oracle general ledger.
  • Upload the budget information as needed during the budget process and make changes to that budget as approved during the operating year.
  • Cross trained on Kronos Visionware Productivity Software and Workforce Control Software to provide backup support during times of high usage.
to Operations Manager Armanino Mckenna Certified Public Accountants & Consultants | , ,
  • Managed the day to day operations and activities of 2 Supervisors and 22 clinical and Non-Clinical employees in the Call Center, Central Intake and Insurance Verification departments, with a referral volume of over 5,000 patients monthly.
Expected in May 2015 Six Sigma Yellow Belt Certification | , , GPA:
Expected in September 2014 Women's Educational Mentoring Alliance Certification | Tennessee State University, , GPA:
Expected in 1985 Bachelor of Science | Health Care Administration and Planning Meharry Medical College, , GPA:
Health Care Administration and Planning
backup, Billing, billing systems, budgets, Budget, Business Analyst, Call Center, client, customer relations, data entry, designing, editing, facility management, Financial, general ledger, hiring, Insurance, invoicing, Kronos, marketing, Mentoring, Access, Office, Oracle, patient safety, payroll, processes, coding, quality, QA, reporting, sales, Six Sigma, staffing, Supervisor, workflow

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Resume Overview

School Attended

  • Tennessee State University
  • Meharry Medical College

Job Titles Held:

  • Manager
  • Patient Financial Services/Cash Application Supervisor
  • Financial Analyst
  • Operations Manager


  • Six Sigma Yellow Belt Certification
  • Women's Educational Mentoring Alliance Certification
  • Bachelor of Science

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