A personable, detail-oriented manager with 20+ years of experience demonstrating year-over-year improvements in operations, revenue generation, customer service ratings and team productivity. Strong and decisive leader with excellent analytical, organizational, communication, team building and planning skills. Maintains an uncompromising focus on high quality standards and bottom-line profit improvements. Excels at turning under-producing individuals into teams that work efficiently and exceed all expectations. Customer service oriented and excellent at performing crisis management while ensuring customer loyalty and retention.
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