manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A personable, detail-oriented manager with 20+ years of experience demonstrating year-over-year improvements in operations, revenue generation, customer service ratings and team productivity. Strong and decisive leader with excellent analytical, organizational, communication, team building and planning skills. Maintains an uncompromising focus on high quality standards and bottom-line profit improvements. Excels at turning under-producing individuals into teams that work efficiently and exceed all expectations. Customer service oriented and excellent at performing crisis management while ensuring customer loyalty and retention.

  • Administrative
  • Budget
  • Excellent communication
  • Credit
  • Clients
  • Customer service
  • Innovation
  • Inventory management
  • Inventory
  • Office
  • Office administration
  • Oil
  • Organizational
  • Personnel
  • Policies
  • Profit
  • Repairs
  • Safety
  • Sales
  • SLA
  • Staffing
Work History
MANAGER, 01/2006 to Current
Twin Peaks RestaurantSunset Valley, TX,
  • Effectively manage over 140 employees including 10 supervisors and 2 business analysts successfully motivating and monitoring for top productivity and efficiency.
  • Prepare and produce detailed departmental reports, including the departmental budget, in order to maximize profitability.
  • Productively handle a number of key administrative duties including completing employee time cards and tracking employees’ PTO to enhance organizational efforts.
  • Coordinate and conduct extensive yearly employee reviews to identify areas for improvement.
  • Develop and implement key strategies to improve operating procedures to drive business growth.
  • Developed and maintain daily SLA’s to ensure employees work efficiently.
  • Provide comprehensive assistance to other departments with account problems such as missing documents, computer related issues, etc.
  • To ensure optimal business success.
  • Utilize excellent communication skills to motivate staff and develop effective working relationships with peers, executives and clients.
  • Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures.
  • Implement productivity concepts through operations and conduct extensive training for all personnel.
MANAGER TRAINEE, 01/2004 to 01/2006
Autonation, Inc.Tampa, FL,
  • Responsible for meticulously inspecting all trailers for damage on return from customers.
  • Maintained a detailed calendar in order to coordinate repairs to meet all DOT standards.
  • Directly managed / supervised 6 maintenance personnel while ensuring smooth and efficient daily operations.
  • Collaborated with the credit, collections, maintenance and repair departments to drive continued growth.
  • Built and maintained strong relationships with all vendors and contractors to maximize profitability and decrease overhead.
  • Generated critical daily reports for review by upper management.
  • Increased revenues and achieved record number of sales and customer service ratings.
  • Analyzed labor needs and projected/adjusted accordingly to ensure optimal staffing.
  • Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
PLANT OPERATOR, 01/2003 to 01/2004
HeritageAlbany, NY,
  • Accurately gauged oil and gas tanks and recorded meter readings on a daily basis while also transferring and monitoring chemical products from tank to tank in a safe manner.
  • Quickly and efficiently loaded oil and gas ships, assisted in assembling hose lines and closely monitored ship loading.
  • Assumed responsibility for overseeing all functions of the terminal/facility operations in absence of management and dispatchers in accordance with all guidelines.
  • Inventory management.
PLANT SUPERVISOR, 01/1994 to 01/2003
Albertsons CompaniesLamar, CO,
  • Thoroughly trained and educated union employees on following OSHA and corporate safety procedures while also continuously monitoring all employees, ensuring all procedures were followed at all times.
  • Productively managed 20+ employees, ensuring high employee morale and production standards were met.
  • Thoroughly prepared safety paperwork to record and document incidents and performed random drug tests on all employees on a monthly basis.
  • Facilitated thorough orientations for new employees ensuring their complete understanding of company policies.
  • Drove company profitability metrics, employee engagement and customer experience through change and innovation as a supportive leader.
  • Responsible for the development of employees, continually improving their ability to increase net operating profit.
  • Managed office administration functions and greatly improved the overall efficiency of the back office.
  • Managed the grain testing laboratory to ensure the correct procedures were being followed.
  • Managed the inventory of 2,000,000 bushels of grain and help unload railroad cars and trucks of grain.
  • Managed the operation room and maintrnance department, monitored grain belts and the entire grain elevator during the loading of grain on vessels.
Bachelor of Science: Management, Expected in 2015
Ashworth College - Norcross, GA
Associate of Science: Business Management, Expected in 2013
Ashworth College - Norcross, GA
Associate of Science: Computer Information Systems, Expected in 2000
Baltimore City Community College - Baltimore, MD
: , Expected in 1994
Southern High School - Baltimore, MD
  • Core Compentencies.
  • Project Management.
  • Scheduling / Delegation.
  • Process Improvments.
  • OSHA / DOT Regulations.
  • Human Resources.
  • Conflict Resolution.
  • Technical Expertise.
  • Relationship Building.
  • Logistics.
  • Safety Standards.
  • Team Leadership.
  • Report Generation Selected Highlights.
  • Manage over 140 employees including 10 supervisors.
  • Coordinated and conducted extensive yearly employee reviews.
  • Developed and implemented key strategies to improve operating procedures.
  • Built and maintained strong relationships with all vendors to maximize profitability and decrease overhead.
  • Thoroughly trained and educated union employees on following OSHA and corporate safety procedures.
  • Organization and time management skills, detail oriented, able to prioritize in a multi-tasking environment and ability to work under and adhere to specific deadlines.
  • Additonal credentials.
  • Microsoft Word, Excel Power Point, Access, Lotus Notes and Visual Basics.
  • P & L Experience.
  • Six Signa White Belt.
  • Xtra University.
  • OSHA Training.
  • PDP Group Inc.
  • 401 K Committee Member 2011 – 2016.
  • AS400.
  • Workday.

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Resume Overview

School Attended

  • Ashworth College
  • Ashworth College
  • Baltimore City Community College
  • Southern High School

Job Titles Held:



  • Bachelor of Science
  • Associate of Science
  • Associate of Science

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