Manager Resume Example Twin Peaks Restaurant

MANAGER

Summary

Forward-thinking leader proficient in generating high-quality service work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Dynamic Sales Representative with history of success servicing top-performing territories. Skilled in growing revenues by identifying and targeting customer needs and requirements – recommending key products and specials.

Skills

Issue and conflict resolution
Inventory Management

Staff development
Key accounts and Territory management

Experience

03/2019 - CurrentManagerTwin Peaks Restaurant | Fargo , ND

Interviewed, onboarded, developed and oversaw daily activities of 7 clerical and administrative office personnel.
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Conducted quarterly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
Monitored daily operations and implemented changes to ensure highest quality delivery for each client.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Interfaced with various departments, including Management and Accounting and communicated effectively using active listening, open-ended questioning and appropriate response skills.

04/2018 - 03/2019Driver, Warehouse OrdersMedline Industries, Inc. | Little Rock , AR

Utilized on-board computer to optimize routes and continuously meet estimated delivery times.
Loaded and unloaded merchandise efficiently to meet demanding route targets.
Delivered goods and services to customers on time and in excellent condition.
Planned optimal routes to minimize delays and maximize time efficiency.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Logged deliveries in company GPS system, including drop-off times and any special conditions.
Demonstrated professional conduct with clients and families do deliver outstanding customer service.
Consulted with customers to gain feedback and address concerns with products or services.
Maintained solid connections with established customers to promote new products.
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage
Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
Coordinated with team members and remained flexible in work scheduling.
Practiced safe and secure loading methods to avoid damaging goods.
Saved over $1000 in potential vehicle repair costs by performing monthly safety and maintenance checks.
Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.

04/2017 - 02/2018Deli WorkerVons | City , STATE

Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Checked signage and pricing to verify accurate displays on counters and in case.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Protected food from spoilage by storing according to safety procedures.
Completed orders of all sizes according to customer preferences, improving patron retention by 90
Cross-trained in cashier and assistant management positions to support team and help meet all customer needs.
Followed recipes and customer request details to prepare high-quality, delicious meals.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Accepted and processed cash, check, card and mobile payments, maintaining 100% accuracy rate.
Documented and entered special orders for event catering and party trays using POS system.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 85% boost in revenues.

Education and Training

08/2011Bachelor of Science: Business Management
University Or Redlands | City

05/1985Associate of Arts: Business Administration
University of Michigan - Dearborn | City, State

Volunteer

Palomar Pomerado Hospital, Escondido, CA

100+ hours of service as a Ladies Auxiliary Secretary,

Shuttle Driver and Babies 1st Bath.

Resume Overview

School Attended

University Or Redlands
University of Michigan - Dearborn

Job Titles Held:

Manager
Driver, Warehouse Orders
Deli Worker

Degrees

08/2011 Bachelor of Science : Business Management
05/1985 Associate of Arts : Business Administration

Manager Resume Example

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