Agile and adaptable team leader with stellar management and customer service history, motivational approach and upbeat nature. Skilled in training employees and handling daily planning, procedures, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Leads by example, providing exceptional customer service. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Skills
Financial Management
Creative merchandising
Verbal and written communication
Staff Management
Data collection and analysis
Sales and marketing
Project Management
Money handling abilities
Active listening skills
Positive and friendly
Stocking
POS systems expert
Cash handling and management
Natural leader
Motivated team player
Computer literate
Key holder experience
Upselling techniques
Customer-oriented
Quick learner
Exceptional time management skills
Inbound and outbound calling
Sales techniques
Customer Service
Account Management
Stocking and replenishing
Complaint resolution
Recordkeeping strengths
Order fulfillment
Data Entry
Strategic sales knowledge
Staff education and training
Work History
Manager, 01/2018 to Current U-Haul – Leominster, MA,
Trained and guided team members to maintain high productivity and performance .
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained team efficiency by strategically delegating daily activities, monitoring general procedures.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and meet any daily demand.
Developed and maintained relationships with customers and suppliers.
Implemented loyalty programs for promotional tasks, achieving customer.
Evaluated data and in net sales and daily reports to proactively adjust and enhance workplace and income operations.
Enhanced workplace initiatives while managing effective marketing campaigns.
Established and maintained positive work environment to enhance retention and productivity.
Recorded inventory sales into organized weekly reports.
Maintained current knowledge of all products and other facets of operations.
Prepared quotes for new products and services.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Trained new employees in specific job requirements.
Maximized performance by monitoring daily activities and mentoring team members.
Executed regular process and program updates to reduce discrepancies and enhance sales.
Conducted weekly and monthly inventories of raw materials, products, and components on work floor.
Communicated best practices among on-site and external personnel to align efforts and goals.
Cross-trained existing employees in order to maximize team performance.
Trained and mentored staff to maximize effectiveness.
Demonstrated new products, procedures and techniques to employees.
Achieved or exceeded financial goals on regular basis by monitoring expenses and regulating inventory usage.
Continually sought methods for improving daily operations, communications with clients, record-keeping and data entry for increased efficiency.
Compiled inventory reports for program leaders.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Effectively interacted with Lead Manager and Business Owner in regular meetings, took in-depth notes, and implemented all expected tasks and procedures.
Updated tracking spreadsheets with latest product income information.
Increased office efficiency by modernizing document organization systems and effectively implementing solutions.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Designed insightful and attractive promotional online and in-store presentations.
Assisted with event planning, including associated travel and logistical arrangements.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Prepared packages for shipment, pickup and special order services for prompt delivery to customers.
Transferred and directed phone calls, guests and mail to correct staff members.
Maintained daily reports and advised executive leaders in decision-making processes.
Prepared and distributed team-based communications to increase collaboration and enhance team morale.
Kept work space clean and neat to give visitors positive first impression.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Composed and proofread memos, letters and reports to verify error-free communication.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Successfully completed special projects to exceed goals of both customer satisfaction and overall organization.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate special or unusual requests.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Interacted with vendors and professional services personnel to receive orders, direct activities , execute invoice payments, and communicate instructions.
Performed research to collect and record new and existing product data.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Used various software to prepare reports, special orders, business cards, logos, menus, order forms, and promotional fliers.
Liaised between clients and vendors and maintained effective lines of communication.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Completed forms, reports, logs and records to quickly handle all documentation.
Completed, received, and filed bills, contracts, invoices and checks.
Prepared daily cash drop and bi-monthly deposits.
Increased office participation in special events by creating monthly newsletter with detailed promotional offers, upcoming events, loyalty programs, and seasonal offers.
Supported company leaders by managing inventory and scheduling appointments.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Assisted coworkers and staff members with special tasks on daily basis.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Surpassed team goals by partnering with Lead Manager to implement best practices and protocols.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Set up, worked, and dissembled out-of-store events while representing the company.
Responded to and handled customer needs with an empathetic nature to ensure the importance of complete customer satisfaction.
Restocked display cases with attractive arrangements to promote specialty food items.
Maintained supply levels in counter and customer areas to meet typical demands.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Sanitized various equipment and wiped down counters and tables to prevent spread of germs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Recommended products based on solid understanding of individual customer needs and preferences.
Monitored social media and online sources for industry trends.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Sales Associate /Assistant Manager, 01/2013 to 09/2018 Red Robin International, Inc. – Hilliard, OH,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Implemented up-selling strategies such as recommending appropriate products and complementary purchases to boost revenue.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained organized, presentable merchandise to drive continuous sales.
Maintained records related to sales, returns and inventory availability.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Tracked stock using company inventory management software.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained customer satisfaction while handling product returns quickly and professionally.
Processed product returns and assisted customers with other selections.
Delivered high level of assistance by maintaining extensive knowledge of products, locating products, and checking store system for merchandise at other sites.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Boosted sales by conferring with customers to evaluate project requirements and recommend best-fit company offerings.
Developed, marketed and sold full range of hardware products, including plumbing, electricity, tools, keys, rope, chain, and other general hardware.
Educated customers on promotions to enhance sales.
Trained and developed Sales Associates in company processes, product knowledge, customer service and selling techniques.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared cash deposits, outgoing and existing invoices, and filing tasks with zero discrepancies.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Completed orders through company systems and organized product deliveries to meet customer timetables.
Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
Managed and responded to all correspondence and inquiries from customers and vendors.
Maintained extensive knowledge of products.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Supported efficient and timely replenishment of sales floor merchandise.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Answered customer questions regarding merchandise and pricing.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Hostess, 06/2012 to 08/2012 Playa Bowls – Darien, CT,
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using restaurant software.
Monitored dining room and guest flow to maximize table usage and minimize wait times.
Assisted in preparing dining room for special upcoming functions.
Planned and executed guest parties by organizing menus, spaces and special requests.
Assessed restaurant and lounge according to state and federal cleanliness standards.
Assisted FOH and BOH staff with preparation and service, coordinating smooth execution to maximize guest satisfaction.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Assisted managers with quickly resolving service- and food-related issues.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Informed servers of newly seated parties for speedy service.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Answered customer questions about hours, seating and additional information.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Routinely supported other areas of restaurant as requested.
Recorded available tables after seating each party.
Monitored seating area and checked restrooms regularly to keep spotless.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took information about guests' party size, led to seating, and offered menus.
Shift Leader, 01/2012 to 06/2012 Yogurtland – City, STATE,
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Assigned daily employee tasks and monitored activity and completion.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Analyzed equipment breakdowns using various troubleshooting methods.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Performed root cause analysis to determine quality issues and develop long-term solutions.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Oversaw food prep, inventory, product expiration, and cleaned all equipment after every shift.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Directed activities of team of skilled workers preparing food and products.
Maintained safe working environment by observing safety procedures, policies and regulations.
Enforced company policies and regulations with employees.
Trained new employees and delegated daily tasks and responsibilities.
Oversaw team members by actively communicating product information, remedying issues and delivering positive feedback.
Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Oversaw day to day activities of employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Determined operational weak points and implemented corrective actions to resolve customer concerns and facilitate positive results.
Coached team members in techniques necessary to complete job tasks.
Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Alerted customers to upcoming sales events and promotions.
Tracked inventory usage and any notable incidents on behalf of team members to support smooth operational execution and strategic decision making.
Mentored newly hired employees on equipment and procedures and consistently implemented training manual for all team members to use for reference purposes.
Cultivated professional working relationships with peers, team members, and upper management using various skills, including interpersonal communication, critical thinking, collaboration, and empathy.
Educated team members on menu updates and procedural changes.
Regulated pricing, inventory count and supply during shift hours.
Applied knowledge of previous supply needs and forecasting business levels to estimate required supplies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained equipment to keep jobs moving smoothly, informing higher management of major machinery failures.
Maintained a clean and orderly work space to ensure it is up to code.
Ensured products are up to date and properly recorded and disposed of expired product.
Labeled and rotated products in accordance with FIFO standards.
Regularly handled cash deposits, safe drops, and tip delegation.
Executed bank trips to ensure safe bank deposits and proper exchange of cash for change.
Education
High School Diploma: , Expected in 05/2012 Rayne High School - Rayne, LA, GPA:
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