Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Enthusiastic Team leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of team work and problem solving and training in customer service. Motivated to learn, grow and excel in all things.
- Sales and Marketing
- Strategic Planning
- Staff Management
- Verbal and written communication
- Supervision
- Conflict resolution
- Good listening skills
- Project Management
- Operations management
- Serve Safe Training - 3+ yrs
Milford, OH, 05/2019 - 12/2019
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Rapid City, SD, 09/2018 - 07/2019
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Managed food resources, memorized orders and coordinated service in Number-table restaurant.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
- Trained incoming staff on restaurant practices and procedures.
- Supervised staff of Number servers while serving tables and maintaining inventories.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
City, STATE, 10/2013 - 09/2018
- Tutored students in reading, language arts and other subjects.
- Organized and guided activities for students, including skills practice, research and memorization tasks.
- Optimized learning plans and quantified student progress through test administration.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Assessed student assignments to check quality and completeness before submission for grading.
- Recorded grades for coursework and tests in online reporting system.
- Worked under direction of licensed teacher in and outside of classroom.
- Supported classroom activities, including tutoring, grading homework and reviewing exams.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
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School Attended
- Princeton Senior High School
Job Titles Held:
- Manager
- Waitress Supervisor
- Teaching Assistant
Degrees
- Diploma
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