Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Policies and procedures
Strategic planning
Staff Management
Sales and Marketing
Budgeting
Business Development
Mathematical calculations
Schedule optimization
Verbal and written communication
Coaching and mentoring
Work History
Manager, 09/2019 - Current Adp – Costa Mesa, CA,
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Applied customer feedback to develop process improvements and support long-term business needs.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Accomplished multiple tasks within established timeframes.
Recorded inventory sales into organization's weekly income report.
Assistant Manager, 07/2008 - 09/2019 Nan Mckay – Miami, FL,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Monitored security and handled incidents calmly.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Manager, 06/1995 - 03/2008 Adp – Irvine, CA,
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Conducted monthly inventories of raw materials and components on work floor.
Delivered feedback to decision-makers regarding employee performance and training needs.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Established and updated work schedules to account for changing staff levels and expected workloads.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Accomplished multiple tasks within established timeframes.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Maximized performance by monitoring daily activities and mentoring team members.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Onboarded new employees, including training, mentoring and new hire documentation.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Approved regular payroll submissions for employees.
Recorded inventory sales into organization's weekly income report.
Directed staff and managed annual capital budget.
Developed and maintained relationships with customers and suppliers through account development.
Cross-trained existing employees to maximize team agility and performance.
Education
Certificate in Accounting : Accounting , Expected in 06/1986 - Los Angeles Business College - , GPA:
High School Diploma: , Expected in 06/1985 - Lynwood Highschool - Lynwood, CA, GPA:
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