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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Adaptable Manager offering 6 years of experience coordinating operations to achieve set organizational goals. Communicative team leader with expertise in strategic planning, inventory management and loss prevention. Proficient in MicroSoft, Windows, adobe acorbat and excel. Committed to creating, maintaining and developing outstanding team and achieving company goals through innovation and leadership.

Skills
  • Contract development and management
  • Lead generation
  • Issue and conflict resolution
  • Capital improvement planning
  • Time management
  • Flexible
  • Supervision
  • Team building
  • People skills
  • Basic math
  • MS Office
  • Communication
  • Data management
  • Point of sale systems
  • Employee management
  • Consultative sales
  • Merchandising
  • Managing retail build outs
  • Creating store processes
  • Driving business growth
  • Customer outreach
  • Leadership development
  • Computer skills
  • Active listening
  • Able to lift 120 pounds
  • Monitoring fluids
  • Medical terminology knowledge
  • Documentation procedures expert
  • Quick problem solver
  • Calm and level-headed under duress
  • Preparing meals
  • Infection control procedures
  • General housekeeping ability
  • Collecting vital signs
  • Catheter change and preparation
  • Collecting specimens
  • Grooming and bathing assistance
  • Patient relations
  • Understands mobility assistance needs
  • Valid Kentucky driver's license
  • Reliable transportation
  • Quality assurance controls
  • Understands medical procedures
  • Assisting with personal grooming
  • Microsoft Office
  • Organizational skills
  • Planning
  • Mapping skills
Experience
Manager, 04/2019 to 08/2020
Chick-Fil-ARaleigh, NC,
  • Completed reports outlining meal numbers, service efficiency and various contributing costs.
  • Established and managed effective controls for labor and inventory costs.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Reduced food waste 7% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Manager, 07/2016 to 03/2019
Chick-Fil-ARichmond, VA,
  • Completed reports outlining meal numbers, service efficiency and various contributing costs.
  • Established and managed effective controls for labor and inventory costs.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Reduced food waste 7% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Deposit money and count safe
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
Crew Trainer, 01/2014 to 06/2016
Aegion CorpNorth Salt Lake, UT,
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Instructed new team members on correct procedures for all areas of operations.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Detailed hands-on requirements for performing preventive maintenance and repairs to grills, soda mechanics, registers, McCafe mechanic and menus inside and outside equipment.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Documented needs for performance improvement, safety and customer service to optimize operations.
  • Lent hands-on training services to maximize employee efficiency.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
  • Developed skill-specific training programs to promote employee development.
  • Designed and directed orientation and training programs to meet client needs.
  • Facilitated adoption of new real estate loan software by providing one-on-one training and guidance to loan officers.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
Associate of Science: Certify Nurse Assistance, Expected in 02/2021
Bluegrass Community And Technical College - Lexington, KY
GPA:
  • Completed coursework in Certify nurse assistance program.
  • 3.0 GPA
GED: , Expected in 08/2020
Adult Education Program - Danville, KY,
GPA:

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Resume Strength

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Resume Overview

School Attended
  • Bluegrass Community And Technical College
  • Adult Education Program
Job Titles Held:
  • Manager
  • Manager
  • Crew Trainer
Degrees
  • Associate of Science
  • GED

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