Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Skilled Chairman proficient in driving improvements and maintaining order within the company board of directors. Offering excellent judgment, strong listening skills and a deep understanding of business operations.

High-performing Store Manager familiar with managing a range of personalities. Experience with stand-alone Stores and ones in a mall environment.

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring [Number] years’ experience to dynamic new position.

Willing to relocate: Anywhere

Management (6 years), Typing (10+ years), Technical Support (Less than 1 year), Payroll (3 years), Leadership Training (4 years), Knowledge Management (3 years), Painting (Less than 1 year), Customer Service (6 years)

  • Merchandising familiarity
  • Good telephone etiquette
  • Friendly demeanor
  • Inventory stocking
  • Time management skills
  • Money handling
  • Cleanliness
  • Inventory management
  • Sales and marketing
  • Customer service
  • Creative merchandising
  • Strong interpersonal skills
  • Strong conflict resolution skills
  • Retail merchandising experience
  • Retail sales
  • Consistently meets sales goals
  • MS Windows proficient
  • Creative problem solver
  • Merchandising
  • Team building expertise
  • Goal-oriented
  • Sales reporting
  • Empowers high-performing sales teams
  • Knowledgeable in [Technology]
  • Training and mentoring
  • Business development
  • Self-motivated
  • Highly competitive
  • Networking skills
  • Oral and written communication
  • Client development
  • Retail merchandising specialist
  • Decision-making skill
  • Dependable and reliable
  • Stock management
  • Team leadership
  • Scheduling knowledge
  • Documentation expertise
  • Point of Sale systems
  • Strong multi-tasking
  • Superior organization ability
  • Basic administrative knowledge
  • Employee relations
Work History
09/XXX8 to 12/2016
Manager Deloitte Rosslyn, MA,
  • I managed a 24 hour 7 days a week salon, greet all customer with a smile, book reservations for.
  • customers, hired receptionist/trained receptionist, answer phone, inventory, bank drops, order/bought.
  • merchandise that was needed, payroll, solved customers complaints/problems, made schedules, clean,.
  • manicures&pedicures, and much more manger duties.
  • Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
  • Immediately addressed issues with customers so that they could be successfully resolved.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Politely assisted customers in person and via telephone.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
  • Corresponded with clients through email, telephone, or postal mail.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Made travel arrangements for management and executive staff.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Anticipated spa and salon guest concerns and addressed them immediately.
  • Inventoried, ordered and stocked salon product line.
  • Supervised and coordinated dining room activities and employee schedules.
06/2011 to 08/2012
Manager Deloitte Rosslyn, MI,
  • Manged a boutiques for ladies/girls that was getting ready to open, I hand out flyers for opening,.
  • order custom store banner for opening, stocked, priced tagged, register setup, clean, open&closed,.
  • inventory, bank drops, hiring, training, made sure customers found what they were looking for,.
  • answered phone calls, assist customers, organized store, and much more.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Conducted ongoing staff development to help employees achieve growth within their job roles.
  • Studied the target markets and developed merchandizing strategies that met the needs of those groups.
  • Greeted all customers with a smile and asked open-ended questions to ascertain their needs.
  • Developed relationships with key partners, including clothing vendors and freight operators.
  • Stayed on top of current fashion trends and revamped stock according to updates.
  • Merchandised store inventory in an attractive and appealing manner.
  • Accepted and processed customer payments.
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
  • Performed personal shopping functions on behalf of customers.
  • Proposed accessories to complete outfits and complement clothing choices.
  • Managed day-to-day business operations and made strategic decisions.
  • Coordinated translation of labels and sales materials.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Communicated clear expectations and goals to each team member.
  • Wrote sales slips and sales contracts.
  • Alerted customers to upcoming sales events and promotions.
  • Recommended merchandise to customers based on their needs and preferences.
2016 to 2016
Cashier Hilton Worldwide Columbus, GA,
  • Collected and stored coupons.
  • Greeted customers promptly.
  • Monitored areas for security issues and safety hazards.
  • Totaled bills and calculated taxes.
  • Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.
  • Directed customers to store locations.
  • Assisted on sales floor as needed to maintain service standards.
  • Responded to customer requests and directed to merchandise.
  • Created attractive displays to promote items.
  • Described products and services in detail.
  • Processed customer returns.
  • Completed purchases using Point of Sale systems.
  • Kept work areas clean, neat and organized for maximum productivity.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Received customer payments.
  • Assisted customers in selecting items based on needs.
  • Welcomed customers into the store and helped them locate items.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Recommended merchandise to customers based on their needs and preferences.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Built relationships with customers to increase likelihood of repeat business.
Expected in December 2019
BA: Information Technology
Strayer University - Roswell, NM

Information Technology

  • Continuing education 
book, Customer Service, hiring, inventory, Knowledge Management, Leadership Training, Painting, Payroll, receptionist, Technical Support, phone, Typing
Additional Information
  • Willing to relocate: Anywhere Authorized to work in the US for any employer

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