Manager Resume Example
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MANAGER
Summary
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
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Experience
08/2015 to Current
ManagerFirstservice Residential － Apple Valley , CA
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Automated office operations, managed client correspondence and tracked records.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Planned and updated menus to capitalize on changing trends in customer preferences.
02/2015 to 08/2015
Crew MemberBurger King Corporation － East Columbus , OH
- Drove team success by completing assigned task quickly and accurately.
- Organized and restocked supplies to support operations and team productivity.
- Brought in loads for sorting, storage or disposal according to quality categories.
- Remained mindful of workplace safety according to predetermined specifications.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Monitored and counted food stock and supplies to reorder on time.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Complied with company service standards, including inventory and cash control procedures.
- Served drinks and prepared specialty beverages.
06/2013 to 02/2015
Crew MemberMcdonald's － Newport News , VA
- Drove team success by completing assigned task quickly and accurately.
- Assisted with purchases and locating items.
- Resolved issues with cash registers, card scanners and printers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Maintained high productivity by efficiently processing cash, credit, and debit payments for customers.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
- Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability.
- Received food and beverage orders from guests via telephone and accurately relayed orders to service attendants.
- Carefully reviewed prepared items against customer orders to verify accuracy prior to delivery.
- Operated cash register to receive payments and issue change with high degree of accuracy.
- Pleasantly greeted and welcomed customers to establishment prior to taking food order.
Education and Training
06/2015
High School DiplomaThornton Academy － City
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Resume Overview
School Attended
- Thornton Academy
Job Titles Held:
- Manager
- Crew Member
Degrees
- High School Diploma
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