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manager resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking and motivated employee with years of experience dealing with the public. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Outgoing employee with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Skills
  • Documentation and Reporting
  • Teamwork and Collaboration
  • Customer Service
  • Negotiation and Conflict Resolution
  • Time Management
  • Good Judgment
  • Computer Skills
  • Decision Making
  • Professional and Courteous
  • Customer Relationship Management
  • Interpersonal Relations
Experience
11/2021 to Current Manager Gpm Investments | Sallisaw, OK,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Answered customers' questions about products, prices and availability.
  • Placed product orders and distributed items throughout facility accordingly.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
03/2016 to 12/2017 Cashier Sage Dining | Marietta, GA,
  • Collected payments and provided accurate change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed refunds for worn, damaged and broken merchandise.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Verified customer age requirement for alcohol or tobacco purchases.
01/2016 to 03/2016 Loan Processor Lobel Financial | Albuquerque, NM,
  • Reviewed initial client documentation to structure and submit loan package.
  • Created and completed loan submission packages.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Developed loan contracts and explained contract terms to clients.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Filed completed packages quickly and efficiently.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Set up debt payment plans based on client credit, income and assets.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
01/2012 to 06/2013 Cashier Manager Girard Mall | City, STATE,
  • Built and maintained working relationships with peers and upper management.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Processed payments promptly for customers to exceed productivity standards.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Reconciled registers to prepare daily bank deposits.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Education and Training
Expected in 06/2011 to to High School Diploma | Burke County High School, Waynesboro, GA GPA:

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Resume Overview

School Attended

  • Burke County High School

Job Titles Held:

  • Manager
  • Cashier
  • Loan Processor
  • Cashier Manager

Degrees

  • High School Diploma

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