manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile
Innovative and effective technology executive who has received national recognition for several technology centered solutions. Assisted in the design and implementation of the nationally recognized and award winning Personnel Accountability System. This system which utilizes bar code technology is used to track firefighters at fire and rescue incidents. Experienced in Government contracts as they relate to interpreting contract requirements and tracking/invoicing all costs incurred. Computerized manual accounting system and developed a unique job cost/payroll distribution system which allowed updating in each of the two systems to a general ledger system. Data flowed from the payroll system to the job cost and general ledger systems, saving time, ensuring accuracy and resulting in pertinent information being readily available to multiple users on a timely basis.
Skill Highlights
  • Application/System Development Cloud Computing Project/Program Management
  • Brand Development/Business Plans Information Management Strategic Planning
  • Budget Preparation Information Technology Governance Statistical Analysis
  • Business Intelligence Technologies Infrastructure Support Technical Writing
  • Contract Administration Leadership/Management Website Development
Core Accomplishments
Professional Experience
01/1 to Present MANAGER Hyatt Hotels Corp. | Santa Ana Pueblo, NM,
  • Responsible for the management of the activities of the Information Management Division which includes: The design, development, implementation, and security of Fire/EMS Department's Information Management Systems.
  • The review, analysis and implementation of all Department's computer-related contracts Experience in developing and executing strategic plans, the project management and the system and software development life cycles.
  • Translating user requirements (software and hardware) into detailed specifications.
  • Managing the implementation and maintenance the of the Department's Records Management System.
  • Processing statistical requests as needed for the department, other agencies and the public Assisting with the annual Departmental budget planning and preparation and the grant application process.
  • Serving as the liaison between the Fire/EMS Department and the Office of Information Technology and Communications and the County's facilities management contractor as it relates to the development, enhancement, and maintenance of the Department's mainframe, LAN and WAN software and hardware activities.
  • Serving as Fire/EMS Department representative to local, state and federal committees representing and defending the Fire/EMS Department posture and interest.
  • The ability to communicate effectively both orally and in writing.
  • Possess the ability to speak before groups being sensitive to their needs, adjusting and adapting according to the environment and level of expertise, while still communicating the mission and message of the Department and County Government.
  • Experience in managing sensitive and confidential data and responsible for all statistical fire data and its analysis.
  • Serving as the Acting Deputy Fire Chief of the Support Services Command when the current Deputy is unavailable.
Expected in 2005 to to M.S | Management Information Systems Bowie State University, , GPA:
Management Information Systems
Expected in 2000 to to B. S | Information Systems Management University of Maryland University College, , GPA:
Information Systems Management
Expected in 1998 to to A.A.S | Computer Information Systems Prince George's Community College, , GPA:
Computer Information Systems Prince
Expected in 1989 to to Graduate | Senior Management Institute Life Management Institute, , GPA:
Expected in 1976 to to B.S | Mathematics Howard University, , GPA:
Expected in to to Certified Project Management Professional (PMP®) Certified Emergency Medical Technician - Basic National Professional Qualifications System Certified Fire Service Instructor III | , , GPA:
Areas of Expertise
Professional Affiliations
Shiloh Baptist Church of Washington, D.C. United Fire Fighters T.A.S.K. Leadership Prince George's National Fire Information Council NAACP Women in the Fire Service Member, Project Management Institute Member, Maryland Fire and Rescue Institute President's Board of Advisors Member, International Association of Black Professional Fire Fighters 1 3
Additional Information
  • AWARDS AND COMMENDATIONS Recipient of Prince George's County's Semi-Annual Most Visionary Innovation Award - 2005 Charter for Change Savings Award Recipient - 2007 Golden Umbrella Award Recipient - 2007 Manager of the Month - 2009
Basic, Brand Development, Budget Preparation, budget planning and preparation, Business Intelligence, Business Plans, hardware, Contract Administration, contracts, facilities management, Fire Service, Government, grant application, Information Technology, Instructor III, LAN, Leadership, mainframe, Managing, Office, Program Management, Project Management, software development, Statistical Analysis, strategic plans, Strategic Planning, Technical Writing, Technician, Translating, Website Development, WAN

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Resume Overview

School Attended

  • Bowie State University
  • University of Maryland University College
  • George's Community College
  • Senior Management Institute Life Management Institute
  • Howard University

Job Titles Held:



  • M.S
  • B. S
  • A.A.S
  • Graduate
  • B.S
  • Certified Project Management Professional (PMP®) Certified Emergency Medical Technician - Basic National Professional Qualifications System Certified Fire Service Instructor III

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