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manager resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual

with experience processing payments, helping customers, balancing cash drawers and working within various departments. Works well in a team setting.

Skills
  • Extremely punctual
  • Good problem solving skills
  • Great customer service skills
  • Adaptability and willingness to learn
  • Issue and conflict resolution
  • Organizational skills
Experience
11/2019 to Current Manager Kpmg | Philadelphia, PA,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Directed employees through daily routines.
  • Handled any customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed inventory and ordered new products when inventory was running low.
  • Managed scheduling for my second shift employees.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Cross-trained in every store role to maximize operational knowledge.
04/2018 to 03/2020 Cashier Department Of Veterans Affairs | Tomball, TX,
  • Greet every customer with a warm smile and positive attitude.
  • Answer any question they might have to the best of my ability.
  • Keep the store, coolers, and beverage machines cleaned.
  • Check in truck orders as well as put up truck.
  • Create tobacco orders.
  • Count down and do drawer audits at the beginning and ending of my shift.
  • Create and drop off deposits in the morning.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Checked gas pumps for leaks or malfunctions and repaired faults.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Resolved customer complaints and escalated worsening concerns for remediation.
01/2018 to 09/2018 Assistant Aide Eastern Mountain Sports | Ansonia, CT,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Assisted over 12 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Supervised up to 12 patients with diminished capacity to monitor any safety hazards.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
10/2016 to 05/2018 Manager in Training Bonanza | City, STATE,
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Organized resources and minimized waste to protect company interests and complete projects on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
Expected in 10/2018 to to GED | Lincoln Community High School, Lincoln, IL GPA:

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Resume Overview

School Attended

  • Lincoln Community High School

Job Titles Held:

  • Manager
  • Cashier
  • Assistant Aide
  • Manager in Training

Degrees

  • GED

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