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Manager Resume Example

Resume Score: 80%

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MANAGER
Professional Summary

Industrious and enthusiastic management professional offering 20+ years of Collision experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Talented Professional with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.

Skills
  • Data collection and analysis
  • Project Management
  • Business Development
  • Financial Management
  • Business administration
  • Strategic Planning
  • Team building
  • Problem resolution
  • MS Office
  • Process improvement
  • Team management
  • Relationship development
  • Excellent People Skills

    Claims Reports and Documentation

    Damage Assessment

    Ongoing Technical Education

    Extensive Technical Knowledge of Automobiles

  • Operations management
  • Staff Management
  • Negotiation
  • Business planning
  • Budgeting
  • Verbal and written communication
  • Budgets
  • Operational improvement
  • Organization
  • Supervision
  • Customer service
  • Key Strengths

    Claims Handling and Investigation

    Attention to Detail

    Evaluation of Liability

    Certified Fire Investigator(CFEI)

    Technical hands on knowledge in Fire Investigation of Automobiles

Work History
Manager | 08/2016 to Current
Company Name - City, State
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Performed yearly reviews assessing each employee's performance and developed improvement plans.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assessed financial statements and production reports to evaluate shop performance, develop targeted improvements and implement changes resulting in positive results.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Increased sales by $1.3 Million in 2 years by establishing goals, overseeing performance and locating opportunities of improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Facilitated change management activities for department and staff of 26 individuals.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Estimator | 04/2016 to 08/2016
Company Name - City, State
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Created estimates for Customers, Insurance companies and the dealership.
  • Assisted Insurance companies to achieve the best outcomes financially and with finished product to the vehicle.
  • Worked directly with the Manager to get correct billing and shop expenses.
Senior Vehicle Damage Appraiser | 03/2005 to 10/2015
Company Name - City, State
  • Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
  • Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Identified suspicious claims, escalating issues to SIU for further investigation and analysis.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
Crash Reconstructionist | 01/2009 to 04/2015
Company Name - City, State
  • Forensic Mapping
  • Crash scene measurements
  • Inspection of Post crash vehicles
  • Video recreation of pedestrian collisions
  • Vehicle Crush profiles
  • Vehicle and scene investigations
  • Vehicle EDR (black box) Imaging
Education
Northern York High School - City | High School Diploma06/1992
University of Northern Florida - City | No DegreeCrash Reconstruction
  • Received Certificates in: At Scene Crash Investigation, Advanced Traffic Investigation, Traffic Crash Reconstruction, Event Data Recorder Use in Traffic Investigation( Black Box Downloading) and Special Problems in Crash Reconstruction.
Ohio Traffic Accident Reconstruction Association - City | No DegreeMotorcycle Crash Investigation
  • Coursework in Motorcycle Crash Investigation.
I-Car | No Degree

Certificate¨I-Car Platinum Status¨April 2005-Ongoing

Electric and Hybrid Vehicles¨Advanced Material Damage Analysis¨Plastic and Composite Repair¨ Inspecting Repairs for Quality Control ¨Vehicle Identification, Estimating Systems, and Terminology Online¨Advanced Material Damage Analysis¨ Damage Analysis of Advanced Automotive Systems¨Color Theory, Application, Tinting, and Blending¨Hazardous Airborne Pollutant Reduction ¨Detailing ¨Induction Heaters¨ Flood, Hail, Vandalism, and Fire¨Damage Analysis Overview¨Spray-On Bed liners ¨ Electronic Stability Control Systems Overview¨Structural Straightening Steel ¨Cosmetic Straightening Steel ¨Adaptive Cruise Control ¨Wind Noise and Water Leaks¨ Automotive Foams ¨2004 Ford F150 Full Frame Replacement¨Keyless Entry ¨Corrosion Protection ¨Electric and Electric Hybrid Vehicles ¨Full-Frame Replacement¨ Steel Full-Frame Sectioning¨ Steel Unibody, A-, B-, C-, D-Pillars, and Rocker Panels¨Measuring¨ Steel Unibody Front and Rear Rails, Floors, and Front Structure¨Restraints, Interior, Glass, Side and Rear Impact Analysis¨Mechanical Systems Analysis¨ Frontal Impact Analysis¨ Fundamentals of Collision Repair

National Association of Fire And Arson | No Degree

Certificate of Completion¨National Association of Fire Investigators¨September 2011-Ongoing

Vehicle Fire, Arson & Explosion Investigation

Certificate of Completion¨National Association of Fire Investigators¨March 2012-Ongoing

National Fire, Arson and Explosion Investigation Training

Certification¨National Association of Fire Investigators¨March 9, 2012

Certified Fire and Explosion Investigator (CFEI)

Certificate of Completion¨CFI Trainer.netPresented by The International Association of Arson Investigators¨ 2011-Ongoing

Fire and Explosion Investigations: Utilizing NFPA 1033 and 921¨Motive, Means, and Opportunity: Determining Responsibility in an Arson Case¨Introduction to Fire Dynamics and Modeling

Accomplishments
  • Supervise team of 26 staff members.
  • Growth of 1.3 Million in sales since my start date
  • Implementation of Lean process to produce high level of achievement in sales, production and team building.
  • PPG Green Belt training
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Resume Overview

School Attended

  • Northern York High School
  • University of Northern Florida
  • Ohio Traffic Accident Reconstruction Association
  • I-Car
  • National Association of Fire And Arson

Job Titles Held:

  • Manager
  • Estimator
  • Senior Vehicle Damage Appraiser
  • Crash Reconstructionist

Degrees

  • Northern York High School - City | High School Diploma
    University of Northern Florida - City | No Degree
    Ohio Traffic Accident Reconstruction Association - City | No Degree
    I-Car | No Degree
    National Association of Fire And Arson | No Degree

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