manager resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company
Skills
Sales Techniques
Staff Development
Project Management
Goal Setting
Staff Training
Recruitment and Hiring
Managing Operations and Efficiency
Complex Problem Solving
Technical Proficiency
Performance Evaluations
Performance Tracking and Evaluation
Employee Coaching and Motivation
Problem Resolution
Onboarding and Orientation
Scheduling and Coordinating
Training and Development
Cost Control
Work Planning and Prioritization
Team Leadership
Revenue Forecasting
Project Planning
Team Building
Key Accounts and Territory Management
Verbal and Written Communication
Human Resources Management
P&L Oversight
Process Improvement
Good Judgment
Interpersonal Relations
Computer Skills
Time Management
Business Unit Oversight
MS Office
Business Development
Business Analysis and Reporting
Strategic Planning
Fiscal Management
Negotiation and Conflict Resolution
Professional and Courteous
Experience
Manager, 01/2022 to 08/2022 Abm – Shippensburg, PA,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
Maintained adequate staffing to meet objectives within budget.
Stock Supervisor, 09/2020 to 06/2022 Lacoste – Towson, MD,
Supervised day-to-day stockroom operations to maintain organized flow of merchandise to sales floor.
Assisted with planning and executing stock management activities to boost sales.
Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
Coordinated with store manager on inventory purchases, updates and replacements.
Informed upper management or department heads of items loaded or problems encountered.
Promoted safe working conditions by monitoring safety procedures and equipment.
Checked paperwork and freight condition to determine optimal loading and unloading sequences.
Customer Care Specialist, 01/2020 to 11/2020 America's Test Kitchen – Boston, MA,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Promptly responded to customer inquiries and resolved complaints to promote loyalty.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Kept customer and system account information accurate and current to support timely resolutions for concerns.
Audited customer account information to identify issues and develop solutions.
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Consulted with customers regarding needs and addressed concerns.
Performed needs analysis and presented options based on findings to help customers make decisions.
Delivered customer support to high call load each shift.
Processed customer account changes with proprietary software.
Exceeded company productivity standards on consistent basis.
Reconciled accounts, posted daily entries and conducted financial analysis.
Converted incoming calls into booked service appointments.
Fraud Analyst, 05/2019 to 11/2020 Bridge Bancorp, Inc. – Woodbury, NY,
Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Identified fraud patterns and anomalies through analysis of large quantities of data.
Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Coordinated investigations with specialized units in insurance and law enforcement agencies.
Advised businesses and agencies on fraud detection improvements.
Negotiated with responsible parties to arrange fraud recovery losses.
Education and Training
Bachelor of Science: Pre-Medicine, Expected in 05/2023 to Louisiana Tech University - Ruston, LA GPA:
Bachelor of Science: Pre-Medicine, Expected in 05/2023 to Grambling State University - Grambling, LA GPA:
Languages
French:
Limited
Negotiated:
Spanish:
Professional
Negotiated:
Activities and Honors
PRESIDENT, THE ORDER OF BROTHERHOOD INCORPORATED (DEC.2021-PRESENT)
PRESIDENT/FOUNDER, BILLIONAIRE BROS. CLUB (CURRENT)
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