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Manager Resume Example

Resume Score: 80%

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BH
MANAGER
Professional Summary

Hardworking individual with 6 years of experience working with customer service. Trained in project and time management with extensive knowledge of intrapersonal connections and proven multitasking abilities. Committed to improving the life of others in any form I am provided. Looking to use my experience in customer service to bring efficiency and a positive attitude to a new office. To obtain a career that will utilize my thirst for knowledge and growth.

Work History
Company Name - ManagerCity, State10/2015 - 02/2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
  • Daily operations supervision
  • Scheduling
  • Conflict resolution
  • Budgeting, cost reduction, and revenue generation
  • Reviewed and completed weekly payroll for 20+ employees with TMX software.
  • Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Counted cash register and safe money at the end of each night to ensure no shortage or overage of money.
  • Filled out sales reports and checked the quality of food and materials each day.
  • Counted end of shift cash and credit card receipts for accuracy.
  • Sorted through and filed receipts as well as server checkouts.
Company Name - ServerCity, State08/2015 - 02/2020
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
  • Well versed in dealing with customer dissatisfaction or special needs in speaking to them in a calm and respectful manner in order to reach a more positive outcome.
Company Name - Host/ Food RunnerCity, State08/2014 - 08/2015
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Took reservations and to-go orders by phone, and answered customer questions.
  • Used cash registers and credit card machines to cash out customers.
  • Checked and restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Organized and expedited food orders in kitchen line to aid servers.
Company Name - Secretary/ Receptionist City, State02/2020 - 06/2020
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Leadership

Due to my thirst to learn and grow interpersonally and intrapersonally, I was offered a managers position shortly after I began serving. My organization skills provide a professional, clean, and safe environment for my team and the customers. I am efficient in my work and believe in showing hard work in order to make my way up in life. I am resourceful, a good delegator, good with customer relations, and I will always find ways to support my work and teammates. I do not accept subpar performance and demand high quality work ethics and customer service. I will not compromise my work ethic. I accrue plenty of sick time because I seldom use it due to my healthy regimen. I developed a system of self-efficacy to ensure I am early to my scheduled work hours.

Skills
  • Point of Sale knowledge
  • Managing monetary transactions
  • Planning and organization
  • Utilized adapting verbal and written communication style to audience
  • Developed system of reciprocity
  • Handled conflict resolution
  • Strong interpersonal skills
  • Foster trust, understanding, honesty, and kindness with staff and customers
  • Supervised use of customer feedback to boost customer satisfaction
  • Spearheaded shift meetings to communicate expectations
Education
06/2014Vacaville High SchoolCity, StateHigh School Diploma
Solano Community CollegeCity, StateMath And Psychology
Professional References

Katie Jackson

General Manager

Mimi's Cafe

1650 Gateway Bld

Fairfield, Ca 94533

707-398-5550

Iris Jackson

Assistant Manager

Mimi's Cafe

1650 Gateway Bld

Fairfield, Ca 94533

707-384-3484

Maryann Perez

Assistant Manager

Mimi's Cafe

1650 Gateway Bld

Fairfield, Ca 94533

707-384-8285

Calvin Sweesey

General Manager

Wunder Mold Inc.

790 Eubanks Drive

Vacaville, CA 95688

707-448-2349

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Vacaville High School
  • Solano Community College

Job Titles Held:

  • Manager
  • Server
  • Host/ Food Runner
  • Secretary/ Receptionist

Degrees

  • High School Diploma
    Math And Psychology

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