Results-focused management professional offering over 10 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Training and Development
Cross-functional team management
Business process improvement
Microsoft Office Suite expert
Superior written & verbal communication skills
Knowledge of default loan servicing
05/2016 to Current
ManagerChampion Mortgage － Chandler, AZ
Manage a team of 10+ agents to exceed HUD claim goals resulting in an average of $250M in income from claims filed monthly.
Streamlined agent reporting by implementing automated reporting system that resulted in a 48 hour reduction in turnaround time for client reporting requirements.
02/2003 to 11/2005
Learning and Development ConsultantWells Fargo Bank － Tempe, AZ
Requested by senior management to assume the Learning and Development Consultant position due to my continued success and contributions as a Collections/Operations Supervisor and Repossession Supervisor.
Collaborated with operations and collections managers in multiple sites to develop best practices.
Created, implemented and maintained effective training modules for both call centers.
Participated in Due Diligence Audits with the Corporate Mergers and Acquisition team.
Created and facilitated informative; engaging training material to over 100 collectors between multiple call centers.
Managed a team of 20 collectors and operations clerks to achieve the lowest 60+ delinquency rate to date and the highest operational production results recorded.
Forecasting and reporting delinquency and losses.
Risk and loss analysis.
12/2000 to 02/2003
Loss Mitigation ManagerGreenTree Financial － Tempe, AZ
Managed multiple departments including repossession, legal, discharged bankruptcy collections and administration.
Increased production by 25% by implementing automated referral
process for repossession and legal action requests from the collection
Hired legal counsel for representation regarding foreclosures, obtaining a Writ of Replevin and litigation.
Recipient of the coveted President's Club Award.
Created and deliver monthly and annual performance reviews to effectively coach and develop team members.
Education and Training
Mesa Community CollegeBusiness Management Studies - Some college course work completed
Project management, Microsoft Office Suite expert, goal setting, coaching, staff training and development, performance reviews, excellent written and verbal communications skills, cross functional collaboration, work queue management, budget planning, Business Management, contract negotiation, client relations, quality assurance, recruiting, reporting.