Manager Resume Example Abm - Wright City, Missouri

MANAGER

Professional Summary

Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Professional Experience

Manager
April 2014 to CurrentAbm － Detroit , MI

Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Developed and maintained exceptional customer service standards.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Regularly updated computer systems with new pricing and food specials.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Checked in deliveries and signed off on products received.
Effectively used items in stock to decrease waste and profit loss.
Compiled and maintained records of food use and expenditures
Managed food and produce receiving process with 100% accuracy.
Hired and trained staff of eight employees for correct facility procedures and safety codes.

Server, Key Holder, Trainer
May 2011 to January 2013Carroll Enterprises, Inc. － Worcester , MA

Accepted payment from customers and made change as necessary.
Assisted co-workers.
Assisted diners with seating as needed
Trained staff for correct facility procedures, safety codes, proper recipes and plating techniques.
Maintained contact with kitchen staff, management, serving staff, and customers
Performed serving, cleaning, and stocking duties in establishment
Assisted guests with placing orders in an informative and helpful fashion.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Suggested additional items to customers, as appropriate, to increase restaurant sales.
Answered questions about menu selections and made recommendations when requested.

Customer Service
November 2010 to March 2011Servicemaster Clean － Louisville , KY

Setting appointments for new bridesand grooms.
Tracking which prize the couple chooses.
Making sure the couples have everything they need before the appointment.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints.Generated leads for new sales through telephone and email contact with customers.

Assistant Manager
August 2009 to September 2010Alliancebernstein Holding Lp － Minneapolis , MN

Effectively communicated available services to inquiring customers
Maintained client accounts regarding loan balances.
Prepared daily deposits and withdrawals.
Balanced assigned cash drawer daily.
Received walk-in clients in a professional and friendly manner.
Inspected, evaluated, weighted, and purchased gold per market value.
Assisted clients with automated bill pay and prepaid debt cards.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Maintained electronic and paper files.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Properly routed agreements, contracts and invoices through the signature process.

Manager
June 2008 to February 2009Mr. Goodcents － City , STATE

Prepared food as ordered by customers.
Accurately processed customer cash and credit card payments.
Maintained clean, safe, and sanitary environment for all team members and restaurant guests.
Greeted guests in friendly and timely manner.
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Education

High School Diploma : 2008Standley Lake High School － City, State

Skills

Resume Overview

School Attended

Job Titles Held:

Degrees