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Manager Resume Example

Resume Score: 90%

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MANAGER
Professional Summary

Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights
  • Schedule management
  • Deadline-oriented
  • Self-starter
  • Employee training and development
  • Schedule management
  • Deadline-oriented
  • Self-starter
  • Employee training and development
Core Accomplishments

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling 

  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Professional Experience
Manager
April 2014 to Current
Company Name - City, State
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Developed and maintained exceptional customer service standards.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Regularly updated computer systems with new pricing and food specials.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Checked in deliveries and signed off on products received.
  • Effectively used items in stock to decrease waste and profit loss.
  • Compiled and maintained records of food use and expenditures
  • Managed food and produce receiving process with 100% accuracy.
  • Hired and trained staff of eight employees for correct facility procedures and safety codes.
Server, Key Holder, Trainer
May 2011 to January 2013
Company Name - City, State
  • Accepted payment from customers and made change as necessary.
  • Assisted co-workers.
  • Assisted diners with seating as needed
  • Trained staff for correct facility procedures, safety codes, proper recipes and plating techniques.
  • Maintained contact with kitchen staff, management, serving staff, and customers
  • Performed serving, cleaning, and stocking duties in establishment
  • Assisted guests with placing orders in an informative and helpful fashion.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Suggested additional items to customers, as appropriate, to increase restaurant sales.
  • Answered questions about menu selections and made recommendations when requested.
Customer Service
November 2010 to March 2011
Company Name - City, State
  • Setting appointments for new brides and grooms.
  • Tracking which prize the couple chooses.
  • Making sure the couples have everything they need before the appointment.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with store and product complaints.Generated leads for new sales through telephone and email contact with customers.
Assistant Manager
August 2009 to September 2010
Company Name - City, State
  • Effectively communicated available services to inquiring customers
  • Maintained client accounts regarding loan balances.
  • Prepared daily deposits and withdrawals.
  • Balanced assigned cash drawer daily.
  • Received walk-in clients in a professional and friendly manner.
  • Inspected, evaluated, weighted, and purchased gold per market value.
  • Assisted clients with automated bill pay and prepaid debt cards.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Maintained electronic and paper files.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Properly routed agreements, contracts and invoices through the signature process.
Manager
June 2008 to February 2009
Company Name - City, State
  • Prepared food as ordered by customers.
  • Accurately processed customer cash and credit card payments.
  • Maintained clean, safe, and sanitary environment for all team members and restaurant guests.
  • Greeted guests in friendly and timely manner.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Education
High School Diploma : 2008Standley Lake High School - City, State
Skills
  • Organizational Skills
  • Task Management
  • Telephone Skills
  • Customer Service
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Standley Lake High School

Job Titles Held:

  • Manager
  • Server, Key Holder, Trainer
  • Customer Service
  • Assistant Manager

Degrees

  • High School Diploma : 2008

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