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Manager Resume Example

Resume Score: 80%

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BB
MANAGER
Professional Summary

Dedicated to serving individuals with special needs with utmost respect and consideration. Deep passion to help guide clients to their full potential. Monitor behaviors of clients and encourage to participate in appropriate activities as noted within plan of care. Provide assisted daily living skills to ensure proper care. Willing to obtain further certifications needed and undergo background check.

Work History
Company Name - ManagerCity, State03/2010 - 11/2019
  • Trained and guided team members to maintain high productivity and performance metrics
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize list for solid work flow to meet daily demands
  • Maintained current knowledge of all facets of operations
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
  • Communicated best practices among on-site and external exclusive personnel to align efforts and goals
  • Developed and maintained relationships with over 20-50 bridal customers and suppliers through email and phone daily
  • Strong working knowledge of Microsoft office programs
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Handled difficult customers in stressful situations
  • Excellent coordinating with owners and employees
Company Name - NannyCity, State08/2015 - 04/2016
  • Cared for 2 children, one infant and three year old special needs child
  • Coordinated different types of activities to enhance physical and intellectual development ad growth, such as sight words, letters, and routine
  • Supervised children while engaging in physical activity, learning, and social skills
  • Oversaw children's behaviors, maintaining optimal safety and security in home
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Coordinated different types of activities to enhance physical and intellectual development and growth, such as sight words, letters, and routine
  • Retained interest and maximized receptive learning by educating children using hands-on instructional techniques
  • Gained further knowledge to advantage with special needs children
  • Knowledge of autism and special learning disabilities
Company Name - CLARK COUNTY CPS PART TIME HOURLYCity, State02/2015 - 08/2015
  • Administered case management for dependent children to provide counseling and formulate treatment plans to determine long-term placement
  • Handled up to 10 cases in 4 hours
  • Conducted welfare checks on family assisting case worker in conducting closure, or further investigating case
  • Maintained confidential records and documentation in database
  • Assessed needs with fellow caseworkers
  • Provided family informational resources
  • Obtained defensive driving certificate and training in UNITY software
  • Liaised with community organizations and provided resource and treatment referrals
  • Attended and participated in staff meetings and training seminars
  • Interviewed individuals and families, in-home and by phone
  • Reported child abuse in accordance with legal standards of mandatory reporters
  • Built solid and trusting rapport with children and families, fostering trust to meet case needs
  • Provided transportation for families to and from urinalysis check, and children for medical appointments, or airport
Company Name - InternCity, State01/2012 - 06/2012
  • Completed clerical tasks such as filing, copying and distributing mail
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Restocked office supplies and retrieved files for staff
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Handled private documentations and case files
  • Sat in and observed over 50 different court hearings alone or with peers
  • Advanced legal research by compiling data, updating Microsoft office spreadsheets and producing timely reports
  • Reviewed related literature and conducted legal investigations to support research efforts
  • Maintained functional office equipment with excellent troubleshooting and maintenance abilities
Part of the National Society of Leadership and Success

NSLS in a honorable step by step membership program, that builds leadership and success.

Skills
  • Exceptional organizational skills
  • Superior communication skills
  • Effective in team work
  • Able to adapt quickly
  • Excellent problem solving skills
  • Strong Work Ethic
  • Outstanding time-management
  • Exceptional customer service
  • Knowledge of Office and Technical programs
  • Case management
Education
2013University of Las VegasCityB.A: Criminal Justice, Marriage and Family Therapy
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Resume Overview

School Attended

  • University of Las Vegas

Job Titles Held:

  • Manager
  • Nanny
  • CLARK COUNTY CPS PART TIME HOURLY
  • Intern

Degrees

  • B.A : Criminal Justice, Marriage and Family Therapy

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