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Manager Resume Example

Resume Score: 80%

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MANAGER
Summary

I also have my certification for Servsafe.

Skills
  • Contract development and management
  • Issue and conflict resolution
  • Staff development
  • Key accounts and territory management
  • Systems and automation applications
  • Lead generation
  • Planning and coordination
  • Team management
  • Operational improvement
  • Customer service
  • Organization
  • Invoice generation
  • Insurance billing
  • MS Office
  • Problem resolution
  • Supervision
  • Team building
  • Communications
Experience
07/2020 - 08/2020Burger KingZanesville, OH
Manager
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Promoted employee safety awareness resulting in zero injuries.
12/2019 - 05/2020Fosterbridge Home Health Care LLCZanesville, OH
HHA
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Planned optimal meals based on established nutritional plans.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Improved patient outlook and daily living through compassionate care.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Documented client progress in charts and logbooks.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
  • Monitored and reported clients' progress.
  • Administered necessary medications as directed by care plan.
  • Facilitated best care by developing strong and trusting rapport with patient.
10/2019 - 03/2020All Nation Home Health CareZanesville , OH
Office Manager
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Supervised [Type] office with [Number] employees, consistently cultivating productive and positive work atmosphere.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Generated financial reports for management review.
  • Complied with all operations met federal and state laws.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Wrote professional business correspondence.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Optimized traceability, developing organization systems for court documents, exhibits, mediation materials, depositions, summonses, subpoenas, complaints, pleadings, opposing counsel responses, attorney letters, invoices, case summaries and files, e-file documents, general counsel agreements and agendas.
  • Handled all scheduling and managed timely and effective allocation of resources and calendars.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Developed and administered department budgets.
  • Oversaw office inventory and timely reordering of supplies.
  • Proactively identified and solved complex problems that impact management and business direction
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Prioritized project components and organized scopes.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Coordinated logistics for corporate events.
  • Supported [Job title]s and [Job title]s with smooth and efficient clerical support.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Interviewed, onboarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Organized patient files and streamlined operations to improve efficiency.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Updated employee paperwork and records.
  • Managed office inventory and placed new supply orders.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Managed [Number] drug program participants and [Number] delinquents to ensure project protocol adherence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Greeted visitors promptly and directed to correct locations.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Mitigated regulatory risks by to keep program requirements in line with Administrative Office of Court's compliance standards.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Saved time, spearheading special projects through effective emergency resolution.
  • Managed office inventory by maintaining documentation of stock.
Education and Training
10/2016Miami Lakes, FL
High School DiplomaContinental Academy
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Resume Overview

Companies Worked For:

  • Burger King
  • Fosterbridge Home Health Care LLC
  • All Nation Home Health Care

School Attended

  • Continental Academy

Job Titles Held:

  • Manager
  • HHA
  • Office Manager

Degrees

  • High School Diploma

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