Manager Resume Example
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MANAGER
Professional Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Skills
Staff Management
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Work History
03/2017 to CurrentManagerFox Corporation | Tampa , FL
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Cross-trained existing employees to maximize team agility and performance.
- Demonstrated new products, procedures and techniques to employees.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Approved regular payroll submissions for 42 employees within ADP software
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
09/2014 to 03/2017Supervisor Mount Sinai Medical Center Of Miami Beach | Aventura , FL
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Provided supportive link between external customers and internal operations.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Delegated tasks to others on grooming team.
- Worked with management team to implement proper division of responsibilities.
06/2013 to 09/2014Team LeaderNewell Brands | Brimfield , OH
- Mentored and guided employees to foster proper completion of assigned duties.
- Cross-trained and provided back up for customer service managers.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Initiated timely response to emails, voicemails and written correspondence.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Reviewed and corrected claim errors to facilitate smooth processing.
01/2012 to 06/2013Patient Access RepresentativeRutgers University | New Brunswick , NJ
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Balanced deposits and credit card payments each day.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Education
09/2017Bachelor of Business Administration | Health AdministrationUniversity of Phoenix, City, State
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Resume Overview
School Attended
- University of Phoenix
Job Titles Held:
- Manager
- Supervisor
- Team Leader
- Patient Access Representative
Degrees
- 09/2017 Bachelor of Business Administration | Health Administration
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