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Manager Resume Example

Resume Score: 80%

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MR
MANAGER
Professional Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Skills

Staff Management

  • Operations management
  • Verbal and written communication
  • Financial Management
  • Business administration
  • Problem resolution
  • Relationship development
  • Process improvement
  • MS Office
  • Supervision
  • Team management
  • System Configuration
  • IT Support
  • Troubleshooting and Diagnostics
  • Troubleshooting Technical Issues
  • Staff education and training
Work History
03/2017 to CurrentManagerRWJ Somerset | Somerville, NJ
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Cross-trained existing employees to maximize team agility and performance.
  • Demonstrated new products, procedures and techniques to employees.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Approved regular payroll submissions for 42 employees within ADP software
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
09/2014 to 03/2017Supervisor RWJ Somerset | Somerville, NJ
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Provided supportive link between external customers and internal operations.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Delegated tasks to others on grooming team.
  • Worked with management team to implement proper division of responsibilities.
06/2013 to 09/2014Team LeaderRWJ Somerset | Somerville, NJ
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Cross-trained and provided back up for customer service managers.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Reviewed and corrected claim errors to facilitate smooth processing.
01/2012 to 06/2013Patient Access RepresentativeRWJ Somerset | Somerville, NJ
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Balanced deposits and credit card payments each day.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Education
09/2017Bachelor of Business Administration | Health AdministrationUniversity of Phoenix, Tempe, AZ
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • RWJ Somerset
  • RWJ Somerset

School Attended

  • University of Phoenix

Job Titles Held:

  • Manager
  • Supervisor
  • Team Leader
  • Patient Access Representative

Degrees

  • 09/2017 Bachelor of Business Administration | Health Administration

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