Manager Resume Example RWJ Somerset

MANAGER

Professional Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Skills

Staff Management

Operations management
Verbal and written communication
Financial Management
Business administration
Problem resolution
Relationship development
Process improvement

MS Office
Supervision
Team management
System Configuration
IT Support
Troubleshooting and Diagnostics
Troubleshooting Technical Issues
Staff education and training

Work History

03/2017 to CurrentManagerRWJ Somerset | Somerville, NJ

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Communicated best practices among on-site and external personnel to align efforts and goals.
Conducted scheduled and impromptu evaluations to assess work performance.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Cross-trained existing employees to maximize team agility and performance.
Demonstrated new products, procedures and techniques to employees.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered feedback to decision-makers regarding employee performance and training needs.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Trained and guided team members to maintain high productivity and performance metrics.
Approved regular payroll submissions for 42 employees within ADP software
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.

09/2014 to 03/2017Supervisor RWJ Somerset | Somerville, NJ

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Analyzed equipment breakdowns using various troubleshooting methods.
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Provided supportive link between external customers and internal operations.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Introduced team contests and goals to enhance productivity and improve employee morale.
Delegated tasks to others on grooming team.
Worked with management team to implement proper division of responsibilities.

06/2013 to 09/2014Team LeaderRWJ Somerset | Somerville, NJ

Mentored and guided employees to foster proper completion of assigned duties.
Cross-trained and provided back up for customer service managers.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Initiated timely response to emails, voicemails and written correspondence.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Reviewed and corrected claim errors to facilitate smooth processing.

01/2012 to 06/2013Patient Access RepresentativeRWJ Somerset | Somerville, NJ

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Balanced deposits and credit card payments each day.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.

Education

09/2017Bachelor of Business Administration | Health AdministrationUniversity of Phoenix, Tempe, AZ

Resume Overview

Companies Worked For:

RWJ Somerset
RWJ Somerset

School Attended

University of Phoenix

Job Titles Held:

Manager
Supervisor
Team Leader
Patient Access Representative

Degrees

09/2017 Bachelor of Business Administration | Health Administration

Manager Resume Example

Resume Score: 80%

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