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Manager Resume Example

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MANAGER
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Work History
A Autoworks- Manager
Houston, Texas07/2018 - Current
  • Handled cost estimates and calculated totals for labor and items needed for work orders.
  • Oversaw inventory, equipment maintenance and bay cleaning.
  • Promoted a positive workplace environment for all team members by introducing an employee rewards program and communicating effectively.
  • Tracked repair and maintenance activities with daily log updates and thorough reports.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Analyzed and interpreted store trends with PM Attendent to facilitate planning.
  • Boosted sales by 100% by effectively cultivating customer rapport and delivering superior customer service.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Supervised guests at front counter, answering questions regarding products.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Jamko Inc.- Chief Administrative Officer
San Antonio , Texas07/2018 - 09/2018
  • Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees.
  • Promoted collaborative and coordinated planning through Stack to achieve goals and objectives.
  • Guided staff and provided opportunities for growth by encouraging creativity and ownership.
  • Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
  • Leveraged data, implemented new technology and revised procedures to support change.
  • Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
Greystar- Service Porter
Houston, Texas07/2017 - 07/2018
  • Communicated with coworkers and managers about completed duties.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Monitored social media and online sources for industry trends.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove operational improvements which resulted insavings and improved profit margins.
A Autoworks- Lube Technician
Houston, Texas06/2015 - 06/2016
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Kept shop areas neat, clean and free of safety hazards.
  • Suggested additional services to customers in order to meet upsell goals.
  • Removed trip hazards and other obstacles to maintain safe vehicle service work environment.
  • Greeted customers and answered questions about oil changes and other services.
Skills
  • Stocking and Replenishing
  • Sales
  • Point of Sale Knowledge
  • Loss prevention
  • Excellent people skills
  • Relationship building
  • Social perceptiveness
  • Cash register operation
  • Adapt to diverse groups
  • Professional demeanor
  • Job inspections
  • Relationship development
  • Team building
  • Merchandising Knowledge
  • Product and Service Sales
  • Exceptional Customer Service
  • Product promotions
  • Reliable
  • Communication skills
  • Upselling
  • Problem-solving skills
  • Cash Handling
  • Negotiation
  • MS Office
  • Team management
  • Communications
Education
Klein Oak HighschoolSpring, TX06/2015High School Diploma
  • Graduated in Top 15% of Class
Lone Star College SystemSpring, TXAssociate of Arts: Marketing
  • Continuing education in Marketing
Gemological Institute of AmericaCarlsbad, CAGemology
  • Received Diamonds and Diamond Grading Certificate
  • Continuing Education to finish the Gemology Graduate Course
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Resume Overview

Companies Worked For:

  • A Autoworks
  • Jamko Inc.
  • Greystar

School Attended

  • Klein Oak Highschool
  • Lone Star College System
  • Gemological Institute of America

Job Titles Held:

  • Manager
  • Chief Administrative Officer
  • Service Porter
  • Lube Technician

Degrees

  • High School Diploma
    Associate of Arts : Marketing
    Gemology

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