LiveCareer-Resume

manager resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Reliable and accountable individual, I strive to always demonstrate a high level of accountability and initiative. I have quick and effective decision-making, leadership and communication skills, while maintaining excellent customer service. I'm looking to be part of a company that possesses the same exceptional work ethic and desire to go above and beyond to exceed customer & company expectations. I believe that building positive, productive and professional working relationships is important to have effective teamwork. I have seasoned leadership skills that have developed from working in thriving in team-oriented environments. I aim to be successful in fast-paced, deadline-driven environments to manage goals and team development.

Skills
  • First Aid/CPR
  • Issue and conflict resolution
  • Capital improvement planning
  • Key accounts and territory management
  • Staff development
  • Customer service
  • Supervision
  • Planning and coordination
  • Team building
  • Problem resolution
  • Team management
  • MS Office
  • Organization
  • Inventory management
Experience
Manager, 12/2017 - 05/2020
Fraser Coon Rapids, MN,
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Managed day-to-day operations, including supervision and assignment delegation for 15 or more-member team.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Partnered with other department managers, directors and supervisors to develop and implement operational plans to guarantee profitability on weekly basis.
  • Determined efficient work schedules for team on weekly/monthly basis to keep project moving and each shift properly staffed.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy for cash handlers.
  • Greeted and assisted all customers daily in high-traffic Casino related events.
  • Coached new team members on job tasks and performance strategies.
  • Communicated and coordinated with multiple departments to achieve top results.
Front Desk Agent/Housekeeper, 09/2016 - 11/2017
Booksy Miami, FL,
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Monitored reservations to track incoming parties and special events.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Computed guest billings and posted charges to room accounts.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Sales Representative, 06/2015 - 07/2016
Catholic Health Services Lauderdale Lakes, FL,
  • Planned and followed through with inventory management for each store.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Created and implemented store displays, promoting sales and growth.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Introduced customers to new offerings and updated accounts.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Built positive and productive customer connections to drive consistent sales.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Completed documentation for product and service sales.
Caregiver, 01/2015 - 03/2015
Elegant Assisted Living City, STATE,
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Reported concerns to supervisory to maintain optimal care for all client needs.
  • Administered all necessary medications as directed by care plan.
  • Maintained clean and well-organized environment to promote client happiness and safety.
Education and Training
: Business, Expected in
-
Stevens-Henager College - Idaho Falls, ID,
GPA:
Status -
Certifications
  • First Aid/CPR
  • Assistance with Medications

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Resume Overview

School Attended

  • Stevens-Henager College

Job Titles Held:

  • Manager
  • Front Desk Agent/Housekeeper
  • Sales Representative
  • Caregiver

Degrees

  • Some College (No Degree)

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