Manager Resume Example
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MANAGER
Professional Summary
Talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Skills
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Work History
September 2019-CurrentManager | Guest Services, Inc. | Ashford , WA
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees in order to maximize team performance.
- Provided management with feedback regarding employee performance and training needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Managed and mentored team of 18 employees.
- Explained services and products to customers in friendly and engaging way.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
August 2016-July 2019Assistant Manager | Hibbett Sports, Inc. | Waycross , GA
- Provide superior customer service leadership; greet and assist customers and operate cash register
- Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
- Provide continual evaluation of processes and procedures and recommend methods to improve efficiency and service
- Monitor staff to ensure outstanding guest service is being provided at all times and handle any guest concerns or complaints
- Ensure that outlet remains clean, organized and properly functioning, and that all equipment is properly maintained
- Ensure health, safety and sanitation standards are followed at all times
- Provide outstanding customer service in a timely manner to both guests and fellow employee
- Manage merchandise, including receiving, unpacking, stocking restocking and rotating merchandise
- Adjust customer accounts when needed and combine or cancel gift cards when necessary
- Balance registers at end of day, prepare bank deposit, change request, close registers and lock up
- Check employee timecards and tip records, manual adjustments can be made if needed
- Check to ensure closing list is complete and general condition of shop is at company standards
June 2014-June 2016Server | Shukette | New York , NY
- Provide immediate attention to all guests upon seating, greet warmly and distribute menus
- Fill water glasses with ice water while guests decide upon order; answer questions and suggest menu items
- Take food and/or drink orders
- Turn orders into kitchen; inform cooks about any special cooking instructions
- Assemble food on tray; procure items from each station as necessary
- Serve meal; place dishes by courses in front of each person; serve from left of the person
- Check back to ensure satisfaction; replenish water and butter as necessary
- Remove soiled dishes as guests finish
- Suggest and serve dessert, coffee, and after dinner drinks
- Verify accuracy of prices, taxes, tips and other charges on all checks and present bill
- Handle all cash and credit cards as applicable as prescribed by standard operating procedures
- Keep tables, dining room and bus station clean and tidy
- Advises supervisor of any complaints as situations occur
- Performs side work, clean-up and closing duties as assigned
- Attend pre-meal meetings as requested
- Report tipping as required
- Perform other duties as appropriate
October 2013-March 2015Customer Service Representative | American Reprographics Company | Santa Clara , CA
- Greet each customer that enters store with courtesy and professionalism
- Register brides, bridesmaids, and special occasion customers
- Inform each customer of company return/exchange policies, benefits of vendor programs, and David's Bridal Credit Card
- Assign customer to consultants using Customer Service Chart
- Provide efficient and friendly checkout experience for customers
- Wrap and package purchased merchandise and present it to customers
- Maintain responsibility for cash register and cash balancing
- Prepare for all upcoming appointments by printing customer's profile and favorites prior appointment time
- Maximize sales and customer satisfaction by providing superior service, each time customer visits, regardless of purpose of customer visit, as needed
- Assist in maintaining clean fitting rooms
- Ensure all merchandise presented to customer is in first-quality condition
- Retrieve dresses from stock room for returning customers
- Maintain housekeeping standards in store, including floor recovery, vacuuming, dusting, straightening of merchandise, and upkeep of common areas
- Follow-up with customers regarding special orders, overdue layaway's, and completed orders
- Process all inbound and outbound freight, check-in all merchandise, and utilize UPS system to process all shipping, transfers, and special orders to and from store
Education
2017A.A: General Education
GPA: 3.1
Expected in 2022Bachelor of Science: Health and Wellness CandidateUNIVERSITY SOUTHEAST ALASKA, City, State
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Resume Overview
School Attended
- UNIVERSITY SOUTHEAST ALASKA
Job Titles Held:
- Manager
- Assistant Manager
- Server
- Customer Service Representative
Degrees
- A.A : General Education
Bachelor of Science : Health and Wellness Candidate
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