Manager Resume Example

Results-oriented Manager with diverse experience in management and accounting seeks a College Campus Store Manager position utilizing strong academic background, along with excellent leadership, communication, problem solving, and customer service skills

Ø  Planned, organized and managed day-to-day operations of a busy, high profile university bookstore with annual revenue of $1.5 million Ø  Developed and managed annual budgets and inventory to support bookstore operations Ø  Built and maintained effective working relationships with variety of clientele including customers, vendors, staff, faculty, distributors, publishers, and entrepreneurs Ø  Trained and developed inexperienced sales and administrative support staff into an efficient, productive cross-functional team Ø  Placed the highest priority on providing an inviting environment that fostered return business Ø  Launched bookstore's first web site to meet the needs of  distance learners and alumni Ø  Handled accounting functions, including A/P, A/R, General Ledger and payroll Ø  Prepared bank and account reconciliations and journal entries for multiple stores Ø  Streamlined processes in receiving and purchasing to reduce labor and freight expenses, lower returns, and obtain more discounts Ø  Designed marketing and promotional materials, including brochures, posters, program guides, etc. Ø  Resolved complex customer issues to maintain the highest level of customer satisfaction Ø  Promoted from entry level positions into staff and management positions

Member, Mid-States Association of College Stores Served as Treasurer (2007 - 2008) State Trustee (2005 - 2007)

Accounting, General accounting, Army, AS400, bank reconciliation, Budget management, budget, Business Administration, cashiering, closing, Customer relations, customer satisfaction, customer service, database, documentation, FrontPage, general ledger, Help Desk, Inventory control, Team development, leadership skills, Lotus Notes, meetings, merchandising, Access, Excel, MS Office, Outlook, PowerPoint, Publisher, Word, Operations management, PeopleSoft, Process improvement, processes, purchasing, quality, sales, SAP