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Manager Resume Example

Resume Score: 90%

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MANAGER
Summary
Results-oriented Manager with diverse experience in management and accounting seeks a College Campus Store Manager position utilizing strong academic background, along with excellent leadership, communication, problem solving, and customer service skills
Highlights
  • Accurate cash handling
  • Store operations
  • MS Office proficient
  • Outstanding communication skills
  • Self-starter
  • Inventory systems
  • Eye for detail
  • Skilled multi-tasker
  • Technical help desk experience
  • Excellent problem solving skills
Accomplishments
Ø  Planned, organized and managed day-to-day operations of a busy, high profile university bookstore with annual revenue of $1.5 million Ø  Developed and managed annual budgets and inventory to support bookstore operations Ø  Built and maintained effective working relationships with variety of clientele including customers, vendors, staff, faculty, distributors, publishers, and entrepreneurs Ø  Trained and developed inexperienced sales and administrative support staff into an efficient, productive cross-functional team Ø  Placed the highest priority on providing an inviting environment that fostered return business Ø  Launched bookstore's first web site to meet the needs of  distance learners and alumni Ø  Handled accounting functions, including A/P, A/R, General Ledger and payroll Ø  Prepared bank and account reconciliations and journal entries for multiple stores Ø  Streamlined processes in receiving and purchasing to reduce labor and freight expenses, lower returns, and obtain more discounts Ø  Designed marketing and promotional materials, including brochures, posters, program guides, etc. Ø  Resolved complex customer issues to maintain the highest level of customer satisfaction Ø  Promoted from entry level positions into staff and management positions
Experience
UNMC BookstoreJanuary 2000 to January 2008Manager
Omaha, NE
  • Planned, organized and managed day-to-day operations of a university bookstore with an annual revenue of $1.5 million Developed and implemented more efficient operating procedures Prepared and administered annual operating budget, controlled expenses Maintained general ledger, accounting records and related processes Hired, trained, supervised and evaluated performance of associates responsible for sales, cashiering/accounting, purchasing, inventory control and customer relations Coordinated bookstore activities with other university departments and served as business services representative on district/university committees Addressed and resolved customer issues to maintain a high level of customer satisfaction Represented the bookstore at regional and national meetings Promoted from entry level sales clerk position into management due to high quality work performance and exceptionally strong leadership skills.
Fleming/BakersJanuary 1998 to January 2001Staff Accountant
Omaha, NE
  • Prepared bank and account reconciliations and journal entries for multiple stores Compiled monthly and quarterly inventories as well as weekly labor and sales reports Converted manual bank reconciliation process to electronic system Processed daily wire bank transfers for six divisions that included multiple stores Created database for bank accounts and signers to maintain confidentially and cash controls.
CHARLENE "CHARLI" SUTER AccountempsJanuary 1998Cash Management Coordinator
Omaha, NE
  • Forecasted daily cash flows, prepared account and bank reconciliation and journal entries.
  • Processed weekly check disbursements and verified collateral reports.
KePur IncJanuary 1995 to January 1997Accounting Clerk
Omaha, NE
  • Traveled to sites throughout the US to complete cost documentation for Army Corp of Engineers and EPA.
Benson 66 Service/3-G MartJanuary 1990 to January 1995Manager
Omaha, NE
  • Managed store operations, including opening/closing, merchandising, inventory control, ordering, cash control, maintenance and customer relations.
  • Hired, trained, and supervised a team of up to five customer service associates.
  • Resolved customer concerns and maintained the highest level of customer satisfaction.
Education
Bellevue UniversityMay 2009MBA: MarketingBellevue, NEMarketing
Bellevue UniversityDec 1999UNMC Management Series (2008) UNMC, Omaha, NE BBA Accounting & Business AdministrationBellevue, NE
Professional Affiliations
Member, Mid-States Association of College Stores Served as Treasurer (2007 - 2008) State Trustee (2005 - 2007)
Skills
Accounting, General accounting, Army, AS400, bank reconciliation, Budget management, budget, Business Administration, cashiering, closing, Customer relations, customer satisfaction, customer service, database, documentation, FrontPage, general ledger, Help Desk, Inventory control, Team development, leadership skills, Lotus Notes, meetings, merchandising, Access, Excel, MS Office, Outlook, PowerPoint, Publisher, Word, Operations management, PeopleSoft, Process improvement, processes, purchasing, quality, sales, SAP
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Resume Overview

Companies Worked For:

  • UNMC Bookstore
  • Fleming/Bakers
  • CHARLENE "CHARLI" SUTER Accountemps
  • KePur Inc
  • Benson 66 Service/3-G Mart

School Attended

  • Bellevue University

Job Titles Held:

  • Manager
  • Staff Accountant
  • Cash Management Coordinator
  • Accounting Clerk

Degrees

  • MBA : Marketing
    UNMC Management Series (2008) UNMC, Omaha, NE BBA Accounting & Business Administration

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