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Manager Resume Example

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MANAGER
Summary

Skilled Manager offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.

Has been using CBD for her own health for about 5 years.

Skills
  • Issue and conflict resolution
  • Contract development and management
  • Key accounts and territory management
  • Capital improvement planning
  • First Aid/CPR
  • Supervision
  • Team building
  • Problem resolution
  • Inventory management
  • Communications
  • Administrative support
  • Customer service
Experience
Sales Associate | 07/2020 to Current
Spencers - Phoenix, AZ
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
Manager | 10/2019 to 06/2020
CBD Emporium - Phoenix, AZ
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Designed and developed training program for new hires.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Read weekly sales inserts and monitored price changes.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and obtained replacements for customers.
  • Processed customer payments quickly and returned exact change and receipts.
Associate/Key Holder | 06/2017 to 04/2018
Hot Topic Inc. - Phoenix, AZ
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Supported managers, coordinators and electric employers, including designers, planners and personnel engaged in technical and administrative services.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted in supervising other teammates to ensure daily sales goals were met.
  • Identified needs of customers promptly and efficiently.
  • Designed and developed training program for new hires.
  • Recorded and resolved [Number] transactions daily.
Sales Associate/Sephora Associate/Online Customer Service Representative | 09/2017 to 03/2018
Jc Penny Realty LLC - Phoenix, AZ
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Assisted customers in feeling relaxed and comfortable with the process.
CosmetologistPenrose Academy - Phoenix, AZ
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Recommended styles and treatments based on clients' needs and appearances.
Education and Training
Canyon Crest Academy - Encinitas, CA
High School Diploma
05/2012
Penrose Academy - Scottsdale, AZ
Associate of Arts
Cosmetology, 2014
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Resume Overview

Companies Worked For:

  • Spencers
  • CBD Emporium
  • Hot Topic Inc.
  • Jc Penny Realty LLC
  • Penrose Academy

School Attended

  • Canyon Crest Academy
  • Penrose Academy

Job Titles Held:

  • Sales Associate
  • Manager
  • Associate/Key Holder
  • Sales Associate/Sephora Associate/Online Customer Service Representative
  • Cosmetologist

Degrees

  • High School Diploma
    Associate of Arts

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