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manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Driven Manager bringing 3 years of overall experience directing high-producing teams while developing employee loyalty. Organized professional experienced in streamlining production processes. Areas of expertise include troubleshooting, preventive maintenance and waste elimination. Hardworking and motivated Manager with 3 years of experience and record of success in Fast food. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Skills
  • Staff development
  • Work ethic
  • Relationship building
  • Critical thinking
  • Active listening
  • Brand management
  • Issue and conflict resolution
Experience
07/2019 to Current
Manager Hyatt White Plains, NY,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Set challenging yet attainable goals to encourage continuous staff development.
08/2018 to 04/2020
Aftercare Supervisor / Teacher’s Assistant Substitute Cummins Grandjunction, CO,
  • Providing instruction to toddlers and preschoolers during learning activities, supervising children during meals, playtime, naptime, and after school activities, reinforcing rules in a positive manner, and performing administrative duties such as taking attendance, monitoring allergies and other health issues, and filling out accident reports.
  • Qualities demonstrated: This position has utilized my strengths in the areas of leadership, compassion for children and families, organizational skills, attentiveness, and observation.
  • Implemented and delivered programming for groups of children ages 2 to 5.
  • Developed outdoor recreation programs to promote environmental education and stewardship for children ages 2 to 5.
  • Delivered educational after-school activities for groups of students to improve learning potential outside of classroom.
  • Coordinated after-school activities and transportation for practices and events.
07/2017 to 08/2018
Cashier Habit Burger Grill, Fair Lawn City, STATE,
  • Expediting customer food orders, verifying that food was up to company’s standards before being served, temporarily taking over for manager at front counter when needed, filling in at various kitchen stations when needed.
  • Qualities demonstrated: This position utilized my versatility, phenomenal customer service, efficiency, quick learning ability, and willingness to help wherever needed.
  • My service made a positive impact on the restaurant.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Received payments for products and issued receipts.
05/2014 to 07/2014
Tour Guide/Landscaper Great Falls Youth Corps City, STATE,
  • Greeting tourists visiting the Paterson Great Falls National Historical Park, providing them with knowledge and history about the Great Falls, engaging both first time visitors and local residents in lengthy conversations about Paterson’s history and culture, and beautifying the grounds by cleaning up trash, planting flowers, and landscaping.
  • Our team surpassed the expected number of tours provided during the season.
  • Qualities demonstrated: This position highlighted my excellent communication skills, my patience, tolerance, confidence, leadership, and perseverance.
  • Developed guest relationships to achieve high level of satisfaction.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Created tour programs with focus on providing positive guest experiences.
  • Mentored apprentice guides to promote better understanding of information to present to tourists and travelers.
  • Built detailed knowledge on the Great Falls areas and locations to thoroughly answer guest questions.
  • Built detailed knowledge on the "Silk City" trails areas and locations to thoroughly answer guest questions.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Kept safety of all members of group at high level by pointing out cracked sidewalks, bad lighting and steps and provided assistance as needed.
  • Researched topics that pertained to tour locations so that such information could be added to scripts.
  • Developed long-term relationships with local partners, including restaurants, cafes, museums and concert halls so travelers could further explore city individually.
  • Escorted individuals and groups on cruises, sightseeing tours and through points of interest such as industrial establishments, public buildings and art galleries.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
Expected in 06/2016 to to
High School Diploma:
Garrett Morgan Academy - Paterson, NJ,
GPA:

is a 4 year program that emphasizes pre-engineering classes in the STEM areas

Expected in 09/2020 to to
: Nursing
Passaic County Community College - Paterson, NJ
GPA:
  • Completed coursework in Comp. and Psychology.
  • Major in Nursing

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Resume Overview

School Attended

  • Garrett Morgan Academy
  • Passaic County Community College

Job Titles Held:

  • Manager
  • Aftercare Supervisor / Teacher’s Assistant Substitute
  • Cashier
  • Tour Guide/Landscaper

Degrees

  • High School Diploma

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