Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Contract development and management
Issue and conflict resolution
Brand management
Sales Techniques
Salesforce Management
Workforce Management
Planning
Communication
Customer service
Team management
Multitasking
Staff development
Capital improvement planning
Experience
Manager, 12/2017 to Current Hyatt – Sedona, AZ,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Recruited and hired qualified candidates to fill open positions.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Trained employees on additional job positions to maintain coverage of roles at all times.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Increased customer base and market share by promoting product through diverse channels.
Created weekly schedules for employeesto keep every shift well-staffed during holidays and busy periods.
Manufacturing Production Associate, 10/2015 to 07/2019 The Kemtah Group – San Antonio, TX,
Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Troubleshooted problems with equipment, devices or products.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
Built packaging for finished products and calibrated or adjusted equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauges.
Met daily production goals by working efficiently and collaboratively to handle assigned number of builds per hour.
Lifted heavy loads regularly to efficiently move raw materials, assemblies and completed products.
Practiced safe and hazard-free work environments in line with company standards.
Read measuring tapes to 32nd to avoid errors and minimize rework or materials loss.
Supported production by handling parts, rigs and jigs with precise care.
Bartender, 12/2007 to 10/2017 Major Food Group – Miami, FL,
Checked identification of customers to verify age requirements needed to purchase alcohol.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Inventoried glass and stemware, cutting costs through effective inventory management.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Stocked bar with beer, wine, liquor and related supplies.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
Engaged in small talk with patrons to build rapport and earn repeat business.
Worked with management to plan and implement special events to boost customer numbers and profits.
Reinvented classic cocktails to complement new menu options.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Prepared mixed drinks and poured wine, beer and nonalcoholic beverages for all patrons per shift.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Upsold customers from shelf to premium brands to help boost sales.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Made product recommendations to customers based on preference, food pairings and special promotions.
Monitored patrons to keep alcohol consumption at designated levels.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Manufacturing Associate, 03/2013 to 10/2015 Abeona Therapeutics Inc. – Cleveland, OH,
Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Worked from layout and work order, created programs and set up machines to produce required parts.
Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Troubleshooted problems with equipment, devices or products.
Education and Training
GED: , Expected in 08/2008 Dmacc - Des Moines, IA, GPA:
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