Talented and driven employee with expert team leadership, planning and organizational skills built during career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Industrious and enthusiastic management professional offering 4+ years of Managing experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Skills
Business administration
Operations management
Data collection and analysis
Negotiation
Business Development
Sales and marketing
Verbal and written communication
Creative merchandising
Strategic Planning
Staff Management
Team Building
Customer Service
First Aid/CPR
Relationship Development
Problem Resolution
MS Office
Communications
Supervision
Organization
Work History
Manager, - Hyatt – Madison, WI,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Trained team members in successful strategies to meet operational and sales targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Worked with various departments to align branding with corporate standards and strategies.
Answered questions about store policies and concerns to support positive customer experiences.
Inspected merchandise for quality and arranged proper display location on floor.
Assisted in recruiting, hiring and training of team members.
Kept orderly and accurate accounting records by monitoring sales documentation.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Completed daily paperwork and computer entry of sales data as established by management.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Exhibited excellent people skills during interaction with employees and customers.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Organized meetings and ensured proper set-up of instructional platforms.
Eased team transitions and new employee orientation through effective training and development.
Worked closely with employees and customers to effectively manage daily operations and communications.
Graphic Designer, 03/2018 - Current 4 Wheel Parts Performance Centers – Moore, OK,
Used adobe programs to develop product mockups and prototype designs.
Conceptualized and developed graphics products.
Used adobe to create images and layouts for projects.
Worked with clients to gather and define requirements, establish scopes and managing project milestones.
Created and updated trend boards, investigated changing conditions and recommended strategic adoptions to capitalize on projected changes.
Developed collateral such as display, marketing and packaging materials to support product branding strategies.
Coordinated, created and scheduled content, designs and periodic updates to company website.
Developed creative design for marketing packages, including print materials, brochures, banners and signs.
Created digital image files for use in digital and traditional printing methods.
Used Adobe to create images and layouts.
Employed design fundamentals when selecting typography, composition, layout and color in design work.
Applied knowledge of production to create high-quality images.
Created designs and collaborated with technical team to complete projects.
Met with customers to present mockups and collect information for adjustments.
Put together videos for social media, advertising and informational purposes.
Developed print materials such as brochures, banners and signs.
Completed final touches for projects such as images sizes and font selection.
Created broad range of work using various design techniques.
Contributed design ideas in early planning stages with customers and project managers.
Created aesthetically-pleasing advertisements that complemented products.
Photographer, 03/2018 - Current Lithia Motors – Novi, MI,
Photographed high-quality images for both print and internet distribution.
Selected and set up appropriate props, backdrops and lighting.
Planned and prepared for all on-location and studio shoots.
Fabricated camera mounts and cases to capture images and protect equipment.
Shot photographs in controlled lab, field and remote environments.
Performed advanced computer processing of images for assignments.
Maintained productive professional relationships with models and modeling agencies.
Tracked inventory of all photo lab products and equipment.
Facilitated weekly studio appointments.
Applied digital styling techniques to enhance photos.
Maintained excellent attendance record, consistently arriving to work on time.
Monitored social media and online sources for industry trends.
Au Pair, 11/2019 - 11/2020 Cultural Care Au Pair – City, STATE,
Created and implemented diverse educational strategies to boost development.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Kept notes of behavior issues, food served and medications administered to children.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Maintained effective schedule balance between rest periods, active play and instruction.
Enforced rules and managed behavior through developmentally appropriate discipline.
Kept children's areas neat and clean.
Developed bilingual abilities in Afrikaans through immersive conversation and activities.
Planned and guided age-appropriate tasks like reading, crafts.
Met with parents about daily activities, positive developments and issues.
Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
Used positive reinforcement techniques to promote patience and other good behaviors in children.
Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Managed safety and security of all children under care.
Helped children develop motor skills in preparation for preschool and kindergarten.
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