LiveCareer-Resume

manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Project Management
  • Staff Development
  • Teamwork and Collaboration
  • Performance Evaluations
Experience
Manager, 08/2021 - Current
Belle Tire Garden City, MI,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Entered time and attendance logs in preparation for payroll.
  • Monitored staff performance and addressed issues.
  • Conducted quality, timely performance feedback and performance appraisals.
Assistant Manager, 08/2020 - 08/2021
Nations Best Weatherford, TX,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Managed and motivated 12 employees.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Prioritized and delegated tasks for efficient completion within team environment.
Cashier & Trainer, 08/2019 - 08/2020
Heritage Hill Senior Community Weatherly, PA,
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
Server, 08/2015 - 08/2019
Henderson Independent School District City, STATE,
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Trained new employees on restaurant procedures and plating techniques.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Developed strong and lasting resident relationships.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Relayed orders and special requests to cooks.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Reviewed daily specials, menu changes and service specifications.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Education and Training
Associate of Science: Early Childhood Education, Expected in 12/2011
-
Panola College - Carthage, TX
GPA:
Status -
High School Diploma: , Expected in 05/2002
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Nacogdoches High School - Nacogdoches, TX
GPA:
Status -
Certifications
  • Certified Professional Food Manager, American National Standards Institute (ANSI) - 2021
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Resume Overview

School Attended

  • Panola College
  • Nacogdoches High School

Job Titles Held:

  • Manager
  • Assistant Manager
  • Cashier & Trainer
  • Server

Degrees

  • Associate of Science
  • High School Diploma

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