LiveCareer-Resume

manager resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Project management
  • Sales Techniques
  • Marketing
  • Staff development
  • Contract development and management
  • Issue and conflict resolution
  • Friendly, positive attitude
  • Team management
  • Leadership
  • Critical thinking
Experience
12/2019 to 06/2021 Manager Imperial Parking Corporation | Oakland, CA,
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Employed active listening and [Skill] to remedy employee conflicts.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
01/2017 to 11/2019 Store Manager Jill Acquisition Llc | Fishkill, NY,
  • Diminished total loss by [Number]% by implementing effective operational improvements.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Oversaw store operations while generating $[Amount] in monthly sales.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
02/2018 to 03/2019 Life Insurance Sales Agent Aaa Mid-Atlantic | Wichita, KS,
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Upsold products to policyholders and potential new clients.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Offered policy guidance and management to promote asset protection.
  • Exceeded company sales goals for new policies.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Communicated with clients to understand needs and identify best policies for each case.
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Created documents comparing offered products and prices to enable agents to quickly prepare quotes.
  • Developed prospects from current commercial customers, referral leads or sales or trade meetings.
  • Researched strengths and weaknesses of competitors to develop strategies for increasing new business.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
01/2015 to 08/2018 Store Manager Jill Acquisition Llc | Moosic, PA,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
Education and Training
Expected in 05/2010 to to High School Diploma | Greenbrier East High School, Lewisburg, WV, GPA:
Expected in 06/2013 to to Associate of Science | Bluefield State College, Bluefield, WV GPA:

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Resume Overview

School Attended

  • Greenbrier East High School
  • Bluefield State College

Job Titles Held:

  • Manager
  • Store Manager
  • Life Insurance Sales Agent
  • Store Manager

Degrees

  • High School Diploma
  • Associate of Science

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