manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

  • Team Leadership
  • Cash Handling Expertise
  • Verbal and Written Communication
  • Supervising Employees
  • Food and Beverage Management
  • Administrative Duties
  • Leadership Training
  • Managing Routines
  • Store Opening and Closing
  • Operations Management
  • Daily Transactions Review
  • Employee Performance Monitoring
  • Overseeing Personnel
  • Performance Tracking and Evaluations
  • Business Administration
  • Document Management
  • Customer Relationship Management
  • Department Organization
  • Consulting
  • Accounts Payable and Accounts Receivable
  • Daily Facility Operations
  • Processes and Procedures
  • Invoice Reconciliation
Work History
07/2021 to Current
Manager Bay Photo Lab Scotts Valley, CA,
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Improved marketing to attract new customers and promote business.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
11/2019 to 07/2021
Pawnbroker Sands Of Kahana La Quinta, CA,
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Implemented and maintained online eBay store with over Number items, increasing overall revenue Number%.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Performed weekly inventory checks and ran reports.
  • Organized store shelves to display most attractive inventory.
  • Performed store open and close procedures as part of shift responsibilities.
  • Managed database of loan information and customer contact details in Software, maintaining accuracy and using data to improve Type processes.
  • Processed payments, handled cash and securely initiated bank deposits for $Amount revenue-grossing pawn shop.
  • Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or Type issues.
  • Received and processed payments for loan values and item purchased, recording transactions in Type system.
  • Educated customers and loan applicants about property values using Type database to demonstrate variances.
  • Sold variety of items to over Number daily customers, working to upsell package items and exceed sales goals.
  • Worked with customers to develop loans worth up to $Amount according to personal needs, preferences and payment abilities.
  • Accurately and tactfully collected loan payments from customers, collecting over $Amount daily and keeping detailed track in Software.
  • Handled over Number daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
  • Assessed value of Type and Type merchandise, tested functionality of Type items and set up loans and layaways.
  • Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Priced and resold items that remained unclaimed by owners.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
  • Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
  • Prepared all paperwork, checked identifying information and documented transactions.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Estimated value and gave appraisals of merchandise for prospective clients.
01/2017 to 11/2020
Delivery Driver Chick-Fil-A Hoover, AL,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Operated light trucks to deliver loads as far as Number miles from home location.
  • Filled out load paperwork and DOT-mandated log books.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Kept detailed records of deliveries and money received from customers.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Fostered positive working relationships with regular customers.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected load security and checked for damages.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Expedited deliveries to meet customer deadlines and requirements.
09/2017 to 07/2019
Data Entry Clerk Championx Corp. Denver City, TX,
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Completed data entry tasks with accuracy and efficiency.
  • Created and maintained data entry logs to track data entry activities.
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Analyzed current data records to provide detailed reports.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Utilized techniques for increasing data entry speed.
  • Developed data entry policies and procedures in compliance with company standards.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Developed and maintained databases to store customer information.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Collated and organized data entry documents into filing systems for easy access.
  • Created spreadsheets for more efficient recordkeeping.
  • Developed and implemented data entry operations.
  • Conducted audits of existing data entry processes.
  • Compared transcribed data with source document to detect and correct errors.
  • Managed and organized documents for data entry tasks.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Updated and maintained customer information, documents and records.
  • Assisted with developing data entry processes.
  • Evaluated source documents to locate needed information.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Coded and processed applications into required electronic formats.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Followed data entry protocols, rules and regulations.
Expected in 05/2022 to to
Diploma :
North Forest High School - Houston, TX

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Resume Overview

School Attended

  • North Forest High School

Job Titles Held:

  • Manager
  • Pawnbroker
  • Delivery Driver
  • Data Entry Clerk


  • Diploma

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