LiveCareer-Resume

manager resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to focused on company success. Utilizes training, monitoring and morale-building techniques to maximize employee engagement and performance. Offering 10 years of related experience and pursuing new professional challenges with room for advancement at insert here company.

Skills
  • Project management
  • Staff development
  • Issue and conflict resolution
  • CRM
  • Systems and automation applications
  • Workforce Management
  • Supervision
  • Critical thinking
  • Clerical
  • Data management
Education and Training
Naval Nuclear Training Command Goose Creek, SC, Expected in 04/2013 Vocational Certification : Nuclear Electrical Principles - GPA :
  • Ranked in Top 10% of class
  • Studied Electrical Theory, maintenance, and repair of Industrial and Nuclear electrical systems and subsystems
Naval Nuclear Training Command Goose Creek, SC, Expected in 10/2013 Vocational Certificate : Nuclear Power Principles - GPA :
  • Ranked in Top 10% of class
  • Studied nuclear power plant systems and subsystems, operational principles, heat transfer and fluid flow, radiological controls, and applied chemistry.
Certifications
  • Lean/ Six Sigma Green Belt - 2020
  • US Department of Labor Computer Operator Certificate- 2021
  • Crucial Conversations Certificate- 2021
  • Right Thinking Certificate- 2021
Experience
Jbs Usa - Manager
Blue Ash, OH, 02/2019 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Managed shifts in absence of Senior Manager to deliver excellent customer service while driving output.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Completed daily work reports and analyzed metrics to identify trends.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Planned activities to support system changes to meet organizational needs and requirements.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Employed active listening and mediation soft skills to remedy employee conflicts.
  • Eliminated inefficiencies and process gaps to improve function of production and quality assurance staff.
  • Monitored compliance with facility accreditation associated with calibration daily functions.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Developed reports to outline project status, budget data and other information.
  • Worked closely with executives to guide production planning.
Orgill - Supervisor
Rome, NY, 03/2016 - 02/2019
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 36 staff members through constructive feedback to develop long-term career goals.
  • Conducted employee evaluations and reviews.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Created training manual for employees to use as reference guide.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coordinated maintenance on physical condition of electrical equipment, routinely assessing for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Maximized department efficiency by dispatching crews and coordinating optimal daily schedules.
  • Cross-trained in every role to maximize operational knowledge.
  • Coordinated work of 36 employees by offering clear direction and motivational leadership.
  • Oversaw workforce schedules and allocated resources in collaboration with Senior Management in order to achieve project goals.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Reviewed employee performance every six months and delivered constructive feedback to improve weaknesses.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Led team of 36 professionals with four direct reports.
  • Studied existing procedures and policies to offer optimal leadership to employees during deployed operations when standing in for absent managers.
Integrated Electrical Services, Inc. - Project Lead
Alexandria, VA, 01/2015 - 03/2016
  • Coordinated with Shipyard Leads, Type Commanders, and Senior Project Engineers to understand project needs and provide needed support to meet targets.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Spearheaded project meetings with team members to discuss ongoing, planned and recently completed projects.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Set forth contingency plans and monitored progress and risks of various projects.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Dictated roles and responsibilities for each member of 18-person team.
  • Brought in additional project personnel and resources to meet demands.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Assigned work and monitored performance of project personnel.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Developed project plans covering goals, resources required and schedules.
American Axle & Manufacturing - Electrical Technician
Troy, MI, 08/2012 - 01/2015
  • Installed electrical wiring during remodeling projects.
  • Repaired electrical equipment using hand and power tools and testing and diagnostic equipment.
  • Frequently worked overtime, weekends and holidays.
  • Interpreted electrical and mechanical schematics, blueprints and diagrams.
  • Connected and repaired equipment based on mechanical drawings and electrical prints.
  • Tested energized and de-energized circuits, following test procedures and assisted in specialized test procedures.
  • Provided electrical services and control wiring for diverse locations.
  • Tested and repaired electric motors, variable frequency drives, alarms and control systems.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS).
  • Maintained inventory of parts for immediate and emergency repairs.
  • Rebuilt and repaired printed circuit boards.
  • Maintained accurate electronic and instrument inventory to support safe and efficient operation.
  • Implemented vast knowledge of electronics principles to resolve complex electrical problems.
  • Trained maintenance journeymen electricians and electrical apprentices.
  • Kept permits, isolation tags and logs current at all times.
  • Estimated costs of repairs to determine feasibility.
  • Collaborated with engineering staff on testing of prototypes and modified instruments.
  • Ran back-up programs for PLCs, PCs, CNCs, HMIs and VFDs.
  • Collected, entered and analyzed data and created reports based on findings.
  • Operated and monitored water movements through use of computer control system.
Activities and Honors
  • Vice President/Public Affairs Oficer, First Class Petty Officer Association. Organization focuses on building positive community relations, team morale, and continual engagement through volunteer services.

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Resume Overview

School Attended

  • Naval Nuclear Training Command
  • Naval Nuclear Training Command

Job Titles Held:

  • Manager
  • Supervisor
  • Project Lead
  • Electrical Technician

Degrees

  • Vocational Certification
  • Vocational Certificate

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