LiveCareer-Resume

manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Skills
  • Technical Support
  • Business Development
  • Marketing
  • Multitasking and Time Management
  • Improving Performance
  • Customer Relations and Communications
  • Microsoft PowerPoint, Word and Excel
  • Customer Needs and Service Delivery
  • Retail Sales Customer Service
Work History
Manager, 03/2019 to Current
Hyatt Hotels Corp.Johns Creek, GA, Dallas, TX
  • Educated and evaluated 5 clinical and support staff regarding care quality management regulations and standards of care.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
  • Arranged transportation for 15 patients and documented details of discharge transition plans, which increased efficiency by 50%.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Onboarded new employees with training and new hire documentation.
Retail Sales Associate, 01/2017 to 07/2018
Cort Business ServicesDanville, IL, Lubbock, TX
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Contacted clients to verify account information and maintain accuracy, resulting in 85% increase in client satisfaction.
  • Entered orders into walgreens computer database system.
  • Resolved customer orders over phone with 20 customers daily.
Student Services Assistant, 08/2015 to 12/2016
Ascension HealthBolingbrook, IL, Lubbock, TX
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted students and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed 5 calendars to strategically coordinate meetings, appointments and events.
Education
Bachelor of Science: Chemical Engineering, Expected in 05/2025 to Texas Tech University - Lubbock, TX
GPA:
Associate of Science: Chemistry, Expected in 05/2014 to Grayson College - Denison, TX
GPA:
Skills
  • Technical Support
  • Business Development
  • Marketing
  • Multitasking and Time Management
  • Improving Performance
  • Customer Relations and Communications
  • Microsoft PowerPoint, Word and Excel
  • Customer Needs and Service Delivery
  • Retail Sales Customer Service
Work History
Manager, 03/2019 to Current
Alma ResidentialDallas, TX
  • Educated and evaluated 5 clinical and support staff regarding care quality management regulations and standards of care.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
  • Arranged transportation for 15 patients and documented details of discharge transition plans, which increased efficiency by 50%.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Onboarded new employees with training and new hire documentation.
Retail Sales Associate, 01/2017 to 07/2018
WalgreensLUBBOCK, TX
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Contacted clients to verify account information and maintain accuracy, resulting in 85% increase in client satisfaction.
  • Entered orders into walgreens computer database system.
  • Resolved customer orders over phone with 20 customers daily.
Student Services Assistant, 08/2015 to 12/2016
Texas Tech UniversityLUBBOCK, TX
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted students and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed 5 calendars to strategically coordinate meetings, appointments and events.

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Resume Overview

School Attended

  • Texas Tech University
  • Grayson College

Job Titles Held:

  • Manager
  • Retail Sales Associate
  • Student Services Assistant

Degrees

  • Bachelor of Science
  • Associate of Science

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