manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

A leader providing client solutions and world-class customer service that drives success, loyalty and propels profits…. EXECUTIVE SUMMARY Resourceful and dynamic manager with a rare blend of highly diverse skills succeeding as an entrepreneur, plant manager, sales and marketing leader, HR Director, and trainer. A strong focus on managing and delivering world- class customer service through training focused on process improvements to drive greater efficiencies and cost-effectiveness. Founded and launched a company that catered to non-profits using the power of marketing and branding to help achieve/exceed financial goals. Managed a plant, specializing in quality custom paint and powder finishes for multiple industries and helped lead and implement a mission-critical ISO certification for quality that increased sales. Seeking a new challenge to provide leadership in Human Resources to create a company culture that focuses on employee development and training producing high performing teams, that drive revenues and maximize profits. Highly disciplined and mission-focused with strong determination to succeed in stressful, high-pressure situations.

  • Staff Management
  • Strategic Planning
  • Business planning
  • Sales and Marketing
Work History
01/2017 to Current
MANAGER L&T Infotech Voorhees, NJ,
  • Began as Manager of the Returns Division for the world’s largest furniture store.
  • Manage a staff that effectively deals with angry clients and successfully resolves issues.
  • Created a positive, performance-driven culture where all employees are valued and respected.
01/2004 to 01/2014
  • Founded, launched, co-owned, and managed an innovative marketing company that grew from inception to producing multi-million dollars in annual revenues.
  • The company vision was to help small companies dream big and develop go- to-market strategies that propelled business; we developed company e-commerce platforms (online storefronts) to conduct business without brick and mortar.
  • Other services included branding, marketing, graphic design, screen-printed apparel, and website development for multiple companies ranging from the American Cancer Society to Walmart.
  • Interviewed, hired, and coached a team of experts comprised of marketing strategists, graphic designers, web developers, content writers, and support specialists that were extraordinary in their respective fields.
  • Catered to non-profits, ministries, and small businesses across the U.S., producing innovative and custom marketing of apparel, magnets, and websites, to enhance branding and raise awareness improving funding.
  • Developed and implemented a plan to support troops overseas by creating “care packages;” recruited hundreds of volunteers and partnered with small businesses that assembled and sent over a million packages.
  • Implemented off-set print to improve marketing materials, developing brochures, flyers, and business cards to assist companies in creating an online presence to sell products and services.
  • Acquired a large warehouse and expanded services to store products for major companies; fulfilled all shipping needs for customers both domestically and internationally by providing just-in-time inventory.
  • Launched a subsidiary in 2010, ColorStak Solutions, consulting on ways to improve a company’s branding using creative graphic designers, web developers, and custom apparel to showcase the business and its products; these efforts improved customer awareness and led to significant progress through sales.
01/1998 to 01/2004
  • Initially employed as Plant Manager for a company that provided commercial custom paint coating, both wet and powder coating for major clients like IBM, BMW, Michelin, Caterpillar to name a few; managed a plant with several hundred employees; restructured and reorganized the plant, implemented quality processes, and improved training that had a significant impact on production, productivity, and quality.
  • Based on the successes in the plant, promoted to Director of Human Resources for the entire company, comprised of 11 locations; the mission was to create a company culture focused on quality through training; revised HR policies, improved communication from top-down, increased employee development and training.
  • Proposed the company pursue an ISO certification, which incorporates Quality Management standards; this certification paid big dividends that led to expansion through winning more bids with national companies.
  • After acquiring the certification, decided to leave the company and pursue starting my own company.
Expected in to to
BS Degree: Exercise & Sports Science
University of North Carolina - Greensboro,
  • Made several staffing changes and implemented a comprehensive training program to focus employees on becoming an advocate for customers and not just face service problems but resolve them expeditiously.
  • Implemented a holistic approach to customer service training that created a passion within the team to work together to serve customers as problem-solvers driven by a genuine desire to uncover needs, and build value.
  • Focus on collaborative behaviors that foster highly motivated, productive, and long-term partnerships with customers that drive loyalty and retention.
  • Provide coaching and mentoring to employees through verbal and written feedback, recognizing “outstanding” examples of customer service and mentioning key accomplishments of all team members.
  • Invited to a special recognition luncheon at Fort Bragg for the support of troop “care packages” and received a standing ovation.

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Resume Overview

School Attended

  • University of North Carolina

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  • BS Degree

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