Manager Resume Example
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MANAGER
Accomplishments
- Graduate Assistant University of Delaware August 2013 - May 2014 Served as teaching assistant for classes taught by Dr.
- Robert Nelson, PhD and Professor Ronald Cole Completed research with Dr.
- Robert Nelson, PhD by collecting data and completing research for published project, "Impact of Publically-Subsidized Hotels" Co-wrote textbook chapter outlining trends and forecasts for restaurants for published textbook "Hospitality 2020" by Dr.
- Fred DeMicco, PhD Designed and completed research project based on social media usage in the restaurant industry Designed and developed social media marketing research study implemented in three local Delaware restaurants via social media outlets and in-store surveys Implemented social media marketing surveys within three locally owned restaurants to determine customer usage of the restaurant's social media sites such as Facebook, Twitter and Instagram Social Media Manager Lerner College of Business, UD September 2013 - June 2014 Developed and managed online social media platforms for University of Delaware Alfred Lerner College of Business MBA and Graduate Programs: primarily Facebook, Twitter and LinkedIn Achieved a strong, visible social media presence and developed content strategy with viral potential.
- Continuously monitored online public relations and increased engagement Teaching Assistant, Study Abroad Sydney, Australia and Auckland, New Zealand Winter 2014 Interacted with students both in and out of the classroom and built interpersonal relationships with students on academic level Adaptability and flexibility in new and unfamiliar situations Strong listening, communications and organization skills that were utilized to navigate new cities Manager Saxbys Coffee Shop, Newark DE April 2010 - August 2013 Monitor and manage store staffing levels by conducting interviews, training new employees and ensuring constant development by coaching individual staff members and setting staff priorities and goals Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions, workflow plans and employee training aids.
- Directly motivating and instructing staff members to meet operational and organizational objectives by developing a climate of enthusiasm, teamwork and cooperation on staff.
- Worked collaboratively with owner to set goals and par for weekly, yearly and monthly forecasting as related to sales and purchasing.
- Purchase and control weekly store inventory with attention to budget guidelines, customer influx, and need to balance costs to ensure profitability.
- Worked closely with the owner to maintain expenses below budget through accurate planning, waste reduction, purchasing and cost-effective operating procedures.
- Volunteer, Extracurriculars & Professional Affiliations.
Experience
June 2015
to
Current
Morgan PropertiesYork , PAManager
- Recruiting, training and motivating staff to work in a positive and safe environment Ensuring provision of service in terms of order accuracy and time management Provide customer support by resolving their complaints about service or food quality Meeting and greeting customers and made seating arrangements where necessary Ensuring smooth coordination between the back-end and front-end Managing restaurant operations in terms of staffing and scheduling functions Coordinating and managing the entire operation of restaurant by scheduling and running shifts Maintain high standard quality hygiene, health and safety.
May 2014
to
May 2015
InovalonCharlotte , NCMarketing and Events Manager
- Seamlessly planned and executed in-house events, both professional and social, ensuring events ran smoothly and handling feedback.
Education and Training
May 2015
University of DelawareCity, StateMasters of Business Administration
Masters of Science: Hospitality Business AdministrationGPA: GPA: 3.78/4.0Hospitality Business Administration GPA: 3.78/4.0
December 2008
East Carolina UniversityCity, StateBachelor of Science: Exercise PhysiologyGPA: GPA: 3.83/4.0 Graduated Magna Cum LaudeExercise Physiology GPA: 3.83/4.0 Graduated Magna Cum Laude
Professional Affiliations
Operations Management / Customer Service / Problem Resolution / Leadership Quick learner with extensive customer service and management experience. Versatile skill set with experience in employee mediation and teambuilding, sales, and cost control. Recognized skills in leading staff training and mentoring employees with experience in instilling motivation and promoting teamwork. Very organized, with an attention to detail and a talent for identifying customer needs and presenting the appropriate company product or offering. Demonstrates excellent ability to gain customer trust and provide exceptional follow-up, leading to increased, repeat and referred business. Track record of assisting in implementation of reporting procedures that reduce labor costs and increase customer satisfaction. Team Building/Staff Training Guest Service Excellence Purchasing/Inventory Management Quality Assurance and Control Facilities/Safety Management Scheduling and Labor Control Strategic Marketing and Sales Budgeting and Cost Control Safety/Sanitation/Quality Control Continuous Performance Improvement
Skills
customer support, Managing, quality, Recruiting, restaurant operations, safety, scheduling, staffing, time management
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Resume Overview
School Attended
- University of Delaware
- East Carolina University
Job Titles Held:
- Manager
- Marketing and Events Manager
Degrees
- Masters of Business Administration
Masters of Science : Hospitality Business Administration
Bachelor of Science : Exercise Physiology
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