Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of food prep operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Industrious and enthusiastic manager offering 8+ years of food industry experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Forward-thinking Manager with 8+ years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Accomplished Manager with 8+ years of success orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

  • Strategic Planning
  • Staff Management
  • Business planning
  • Sales and Marketing
  • Job inspections
  • Business Development
  • Verbal and written communication
  • Negotiation
  • Operations management
  • Consulting
  • Customer Service
  • Critical thinking
Work History
Manager, 06/2015 to Current
Marsden Holding LlcOxford, OH,
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maximized performance by monitoring daily activities and mentoring team of 1-15 associates.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed and maintained relationships with all customers and suppliers through continual communication and hard work.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Approved regular payroll submissions for all employees within E-Resteraunt.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Recorded inventory sales into organization's weekly income report.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
Food Prep Cook, 01/2013 to 10/2014
Cedar Fair Entertainment CompanyDoswell, VA,
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
  • Set up both our line stations with proper tools and products, quality-checked foods and maintained line equipment.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Managed opening and closing shift kitchen tasks.
Landscaping, 09/2013 to 03/2014
Firstservice ResidentialWashington, DC,

I worked here throughout the winter months helping to remove snow> i was working another job so it was a side snow removal job for the winter months to bring in an extra income. I had injured my hand at the end of winter and did not go back.

Server/Restaurant Waitress, 02/2011 to 02/2012
Frisches Big BoyCity, STATE,
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of any apparent waste or refuse.
  • Completed credit payments via [Type] card processing systems.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset numerous tables per shift, working efficiently to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
GED: , Expected in 04/2003
Batavia High School - Batavia, OH

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  • Batavia High School

Job Titles Held:

  • Manager
  • Food Prep Cook
  • Landscaping
  • Server/Restaurant Waitress


  • GED

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