Manager Resume Example
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MANAGER
Professional Summary
Talented leader offering over 3 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Enthusiastic medical assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of MA duties and training in urine and hair follicle drug testing. Motivated to learn, grow and excel in the medical industry.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 45 staff members.
Skills
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Work History
Manager, 01/2017 to Current
Morningstar Inc. – Chicago , IL
Morningstar Inc. – Chicago , IL
- Led and directed team members on effective methods, operations and procedures.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepared for and executed new menu implementations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Carefully interviewed, selected, trained and supervised staff.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Medical Assistant, 07/2012 to 12/2013
Alliance Healthcare Services, Inc. – Fort Smith , AR
Alliance Healthcare Services, Inc. – Fort Smith , AR
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained client medical history, including medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Maintained detailed records of test results by entering data and patient information into computer.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected histories, vitals and current complaints via patient interviews.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Obtained accurate medical histories from patients, highlighting critical information.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures and care plan instructions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Tested and recorded blood glucose levels.
- Escorted patients to examination rooms.
- Obtained all prescribed laboratory testing.
- Measured patient pulse oximetry.
- Attended required training, education and meetings.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Medical Assistant, 06/2011 to 06/2012
Alliance Healthcare Services, Inc. – Fremont , CA
Alliance Healthcare Services, Inc. – Fremont , CA
- Obtained client medical history, including medication information, symptoms and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Maintained detailed records of test results by entering data and patient information into computer.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Implemented care and efficiency improvements to support and enhance office operations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared initial patient charts for admission.
- Gathered forms, copied insurance cards and collected patient information for billing and insurance filing.
- Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Tested and recorded blood glucose levels.
- Assisted physicians in follow-through of care.
- Ordered and prepared reagents and supplies.
- Attended required training, education and meetings.
Education
Certificate : Medical Assistant , 08/2011
Everest College - City
Everest College - City
Associate of Applied Science: Criminal JusticeIvy Tech Community College Of Indiana - City
Certifications
- ServSafe
- First Aid/CPR Certified
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Resume Overview
School Attended
- Everest College
- Ivy Tech Community College Of Indiana
Job Titles Held:
- Manager
- Medical Assistant
Degrees
- Certificate : Medical Assistant , 08/2011
Associate of Applied Science : Criminal Justice
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