High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Server experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Customer orientated food service worker with deep experience with POS systems, food preparation and safety regulations. Have adapted to new surroundings easily, and always eager to do the best job possible. Recognized by peers and management for going above and beyond normal job functions. Leadership Served as key contributing member to leadership team. People Management Training and Motivation. Financial Management, Money Handling, and Book Keeping
Highlights
Reliable and punctual
Cash handling
Reliable team worker
Neat, clean and professional appearance
Comfortable standing for long time periods
Delivers exceptional customer service
Proven leader
Engaging personality
Excellent multi-tasker
Restaurant management
Staff development talent
Customer-oriented
Strong leader
Full service restaurant background
Supervisory skills
Employee recruitment expertise
Hiring and training
Stable work history
Adaptable
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Recognized by peers and management for going above and beyond normal job functions
Food Preparation
Assisted in maintaining preparation and service areas in a sanitary condition.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Cleaned and organized eating, service and kitchen areas.
Cleaned and sterilized equipment and facilities.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
Estimated amounts and costs of required supplies, such as food and ingredients.
Executed daily production lists and goals.Filled beverage and ice dispensers.
Greeted each customer with friendly eye contact.
Helped with preparation, set-up, and service for catering events.
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.
Kept ice bins full.
Performed all transactions in a cordial, efficient and professional manner.
Placed clean dishes, utensils and cooking equipment in storage areas.
Stocked service stations with items such as ice, napkins and straws.
Swept and scrubbed floors.
Took food orders and relayed orders to kitchens or serving counters.
Trained new employees.
Turned or stirred foods to ensure even cooking.
Washed dishes, glassware, flatware, pots and/or pans using dishwashers or by hand.
Weighed and measured ingredients.
Wiped tables and seats with dampened cloths and replaced dirty tablecloths.
Worked stations including pizza, omelet, soup, salad, sandwich and dessert at a busy cafeteria.
Communicated with customers regarding orders, comments and complaints.
Ensured first-in-first-out system with all ingredients labeled and stored properly.
Measured ingredients required for specific food items being prepared.
Experience
Manager, 06/2012 to 07/2014 Neiman Marcus – Santa Clara, CA,
Served as a mentor to junior team members.
Oversaw inventory, truck orders and money handling.
Supervised employees, and assisted in the interview and termination processes
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Counseled and disciplined staff when necessary.
Server, 01/2007 to 08/2012 The Saint Louis Brewery, Llc – Saint Charles, MO,
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food and service issues.
Memorized customer orders and repeated them back in a clear, understandable manner.
Promptly recorded complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile and in timely manner.
Accepted payment from customers and made change as necessary.
Assisted co-workers.
Assisted diners with seating as needed
Attempted to limit problems and liability related to customers' excessive drinking
Checked the quantity and quality of received products
Cleaned and prepared various foods for cooking or serving
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
Greeted guests and sat them at tables or in waiting areas
Stocked and rotated products, stocked supplies, and paper goods in a timely basis
Stocked cabinets and serving areas with condiments, and refilled condiment container
Stocked supplies in serving stations, cupboards, refrigerators, and salad bars
Stored clean equipment and utensils
Took beverage orders from serving staff or directly from patrons
Ensured first-in-first-out system with all ingredients labeled and stored properly
Notified kitchen personnel of shortages or special orders
Packaged take-out foods and served food to customers
Set tables with clean linens, condiments, and other supplies
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests' satisfaction.
Completed closing duties, including restocking items and closing out the cash drawer.
Skillfully anticipated and addressed guests' service needs.
Consistently adhered to quality expectations and standards.
Delivered an exceptional dining experience with friendly, fast service.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
Correctly calculated charges, issued bills and collected payments.
Continually kept carpets and floor clear of debris.Continually kept carpets and floor clear of debris.
Maintained a professional tone at all times, including during peak rush hours.
Received frequent customer compliments for going above and beyond normal duties.
Facilitated prompt and accurate seating and service of all guests.
Attendant, to International Paper Company – Crawfordsville, IN,
Supervised and cleaned facilities.
Nightly duties and cleaning done without necessary supervision, was able to self motivate.
Gathered and emptied trash and recycling bins.Dusted and mopped all hard surfaces.Dusted furniture, walls, machines and equipment.
Notified building managers about needed repairs and replacement equipment.
Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
Maintained all janitorial equipment in a clean, safe and operable condition.
Education
Diploma: Health Care, Expected in 2006 Canon City High School - Canon City, Colorado GPA:
Coursework in Health Care
Associates of Science: Psychology, Expected in 2016 Canon City CO 81212
Pueblo Community College - Canon City, CO GPA:
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