manager resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Hardworking and motivated hospitality worker with 17 years of experience and record of success in the restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Sales Techniques
Staff development
Project management
Marketing
Issue and conflict resolution
Problem resolution
Time management
Supervision
Customer service
Experience
Manager, 11/2019 to Current Trident Seafoods – Bellingham, WA,
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost moral.
Employed active listening and took action to remedy employee conflicts.
Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Reviewed applications for open positions and made knowledgeable hiring recommendations.
Eliminated inefficiencies and process gaps to improve function of restaurant team.
Gas Station Attendant, 06/2017 to 10/2019 Getgo – Pittsburgh, PA,
Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Attended to gas spills and accidents promptly and according to established guidelines.
Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
Processed gas and amenities payments.
Inspected identification to determine proper age of customers for alcohol and cigarettes.
Prepared daily records of food and gas sales and balanced register drawers.
Sold store items and vehicle services to customers.
Checked gas pumps for leaks or malfunctions and repaired faults.
Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
Refilled outdoor window maintenance stations with cleaning supplies and information items.
Maintained high standards of job safety, productivity and quality.
Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
Assisted maintaining cleanliness of facility by reducing waste and cleaning tasks.
Effectively resolved guest complaints and accepted new suggestions and recommendations.
Observed patron conduct and quickly granted assistance when necessary.
Supervised front desk operations, including cash handling, transactions and customer service.
Accepted and completed cash and card payments for fuel and merchandise.
Monitored emergency exits and provided guest assistance.
Observed customer fueling to check for safety and security problems.
Monitored compliance for outside food and beverage restrictions and confiscated materials when necessary.
Assisted customers with completing fueling and managing pump issues.
Welcomed guests to event center and promptly accepted tickets.
Ushered guests to appropriate seats and enthusiastically provided directional guidance throughout facility.
Picked up debris and cleaned parking spots, filling areas and inside spaces.
Dog Daycare Attendant, 03/2017 to 05/2017 Vca Antech, Inc. – State College, PA,
Developed long-term relationships with clients and bonded with animals through regular contact.
Cared for pets during owners' absences.
Fed animals twice daily and refilled water dish frequently with fresh supply.
Offered animals ample exercise opportunities through walks and play activities.
Walked dogs at appropriate pace for breed, age and abilities to offer endurance-building jogs for athletic dogs and gentler walks for smaller, special needs or geriatric dogs.
Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
Coordinated care for multiple animals at different locations and resolved scheduling or service issues.
Promoted skin and coat health through regular grooming.
Monitored medication administration as directed by pet owners and vet.
Monitored animals during group play sessions for signs of aggressive or fearful behavior.
Cared for farm animals in addition to domestic pets and maintained clean animal spaces.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Maintained clean and orderly play yards, kennels and cages.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Collected and documented animal information such as weight, size, physical condition and food intake.
Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
Washed, groomed and trimmed each animal to enhance coat health.
Identified animal health concerns and discussed problems with owners.
Helped pet owners improve care of animals by advising on individual animal needs.
Bathed, dried and groomed over 5 (plus) animals each day.
Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
Satisfied owners with quality grooming for large and small animals.
Ordered, received, unloaded and stored feed and supplies for animals under care.
Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Administered basic treatments to sick or injured animals and worked with veterinarians to secure advanced care.
Followed precise feeding instructions and schedules for animals under care.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Education and Training
High School Diploma: , Expected in 06/2008 to James W. Mitchell High School Adult Education - New Port Richey, FL GPA:
3.5 GPA
Completed professional development in Certified Nursing Assistant Program.
H.O.S.A Member
Associate of Science: , Expected in to Pasco Hernando Community College - New Port Richey, FL, GPA:
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