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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results oriented management experience in student affairs, strategic planning, process evaluation and program development. Proven ability to motivate students and staff toward higher education. Demonstrated excellence in supervision and leadership of staff, faculty and students. Over 20 years of advising and engaging students in academics and the college experience. Dedicated to helping students reach their full potential regardless of learning style.

Skills
  • Conflict Resolution
  • Employee Management
  • Event Planning
  • Program Development
  • Team Building
  • Marketing
  • Organized
  • Strong Communicator
  • Customer Service
  • Administrative assistant
  • Budget
  • Conflict Resolution
  • Contracts
  • Customer Service
  • Team Building
  • Leadership
  • Mentoring
  • Communicator
  • Personnel
  • Spanish
  • Supervisory
  • Teaching
  • Translation
  • Sales Techniques
  • Staff development
  • Project management
  • Brand management
  • Issue and conflict resolution
  • Time management
  • Collaboration
  • Active listening
  • MS Office
Experience
Manager, 08/2014 to Current
Uncle Julio'sNaperville, IL,
  • Counseled students in career planning, job placement and academic goals.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Transition the peer mentoring program online via Blackboard so they may continue connect and engage with each other and others at the institution.
  • Work with a team of financial aid specialist to distribute funds and connect student to financial resources.
  • Oversee center budget and establish budget goals for the following year.
  • Collaborate with faculty & staff on various college initiatives and events.
  • Provide exceptional customer service and support services to new and current students and their families.
  • Participate in leadership and supervisory activities as a direct report to the Director of Enrollment Services.
  • Serve on the Enrollment Services Leadership Team and, in that capacity, contribute to the overall success of the department and the division.
  • Monitor and develop regular updates for Latino Outreach Center social media (Facebook, Twitter, Skype, etc.) in conjunction with the Marketing department.
  • Develop with marketing promotional materials for events on-campus.
  • Negotiate contracts and service agreements with vendors for campus events.
  • Supervise three student workers and an administrative assistant.
  • Remote work experience with minimal supervision.
  • Increased Latino enrollment from 12% to 25% over a 6-year period.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Coached high school students and facilitated transition into community college or university settings.
  • Served as student mentor and counselor for students when academic problems and personal adjustment issues arose.
  • Advised students on course selection, pathways and career options.
  • Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
Coordinator, 02/2011 to 09/2014
Dignity HealthGlendale, AZ,
  • Represented the college and its programs and services at high school and community activities and events which target Hispanic populations such as high school visits, college nights and community fairs.
  • Provided educational planning and advising support to students, parents and community members.
  • Implemented marketing plan including development of marketing materials at the inception of the center.
  • Prepared reports for college-wide use regarding district census and high school information for planning purposes.
  • Set up appointments with students and oversaw main department calendar.
  • Liaised with students, addressed inquiries, handled meeting requests and answered basic financial aid and tuition questions to provide outstanding customer care.
Admissions Representative, 10/2001 to 03/2011
Freeman Health SystemPittsburg, KS,
  • Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
  • Met with approximately 150 potential students per month to support admissions process, answer questions and explain degrees offered.
  • Developed, managed and represented the college at yearly recruiting events including information sessions and college fairs.
  • Collected statistical data for the purpose of creating and implementing a multicultural outreach plan with objectives such as event planning, target marketing, outreach and community collaborating with the goal of increasing college enrollment.
  • Created, planned and implemented an on-site program at Addison Trail, Fenton and West Chicago High Schools.
  • Co-led implementation of the new student enrollment management system, Admissions module: Colleague.
  • Presented information session speeches to explain perks, benefits and details about enrolling.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Developed practical and comprehensive lines of questioning to encourage communication with subject of interview.
Adjunct Faculty, to
The Chicago School Of Professional PsychologyIrvine, CA,

Education 1105 - Career Development.

Education 1115 - College Success Skills Work with Division Dean and faculty on a cohort course (anthro 1100, psych. 1100)

  • Distributed and posted course syllabus and answered student questions regarding standards, material, grading and progression at beginning of semester.
  • Documented student assignments, attendance and test scores in online reporting systems.
  • Created lesson plans and developed instructional materials covering required topics and learning objectives.
  • Displayed exemplary written and oral communication skills to meet learning styles and improve student learning.
  • Maintained schedule of office hours to assist students and offer educational support.
  • Used exams, quizzes and projects to assess how well students grasped learning material and concepts.
  • Maintained student engagement through creative subject delivery and learning activities.
  • Collaborated with professor to manage education projects from start to finish.
  • Provided letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.
  • Identified valuable online resources to use in conjunction with lectures and coursework.
  • Built strong student rapport by driving classroom and online discussions and providing academic advisement.
Education and Training
Master of Science: School Counseling, Expected in 2012
National-Louis University - Lisle, IL,
GPA:

3.94 GPA

MBA: Business Administration And Management, Expected in 2002
Lake Forest Graduate School of Management - Schaumburg, IL,
GPA:
Bachelor of Arts: International Business, Spanish Studies, Expected in 1996
Dominican University - River Forest, IL,
GPA:
Activities and Honors
Member, Illinois School Counseling Association (ISCA) Member, Illinois Association for College Admissions Counseling (IACAC), Fall 2001 – Present Member, Illinois Counseling Association (ICA), Fall 2010 - Present Member, American Counseling Association (ACA), Fall 2009 – Present Member, National Career Development Association (NCDA), Fall 2009 – Present
Volunteer
  • Pegasus Therapeutic Riding 2021
  • Bethany Lutheran School 2015 - 2020
Languages

Fluent in English & Spanish

Awards
  • State of Illinois. Lt Governor, 2015 Hispanic Heritage Month: Community Leader Award
  • College of DuPage Outstanding Service College of DuPage Spirit of Service
Certifications
  • Licensed Professional School Counselor - 2012
  • Licensed School Service Personnel, Substitute - 2014

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Resume Overview

School Attended
  • National-Louis University
  • Lake Forest Graduate School of Management
  • Dominican University
Job Titles Held:
  • Manager
  • Coordinator
  • Admissions Representative
  • Adjunct Faculty
Degrees
  • Master of Science
  • MBA
  • Bachelor of Arts

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